SOFTWARE/CUSTOMER SERVICE/SHARED INBOX/SHARED INBOX SOFTWARE WITH GMAIL INTEGRATION

Best Shared inbox software with Gmail integration in 2026

10 ranked, with a plain verdict on every entry.

VERIFIEDLISTER SCORE · UPDATED REGULARLY

Hiver ranks first among the top 10 Shared inbox software with Gmail integration in 2026, with a Lister Score of 98.0.

Hiver comes first on this list for teams needing dedicated omnichannel support, and deploys AI agents that resolve multi-step requests end to end. eDesk is built for eCommerce support teams. Helpwise is aimed at growing teams, and allows teams to create custom automation rules for their specific workflows.

RANKENTRYSCORETRENDFROM

HiverConsolidates email, chat, Slack, voice, and other channels into one workspace98.0NEW–

eDeskEDesk is an AI-powered helpdesk that centralises customer messages and order data96.0NEWCustom pricing

HelpwiseUnifies customer channels into a single universal inbox view96.0NEW–

ChatwootProvides AI-powered assistance through its Captain agent feature94.0NEW–

DeskproCaptures every message across all support touchpoints in a centralised inbox94.0NEW–

DragIntegrates directly into Gmail or operates as a standalone web app94.0NEW–

SavenaReads live order data to perform actions like cancelling or editing orders directly94.0NEW–

Ayudo.aiThe AI tool unifies multiple channels into a single conversation inbox90.0NEW–

KeepingOffers unlimited shared inboxes within Gmail without charging extra90.0NEW–

SortdRequires no separate system learning or mailbox migration88.0NEW–

CURATED · UPDATED REGULARLY

The ranking, in detail

Hiver

The agentic customer service platform built for complex support

Hiver is an agentic omnichannel customer service platform. It resolves complex support requests using AI agents and cross-team collaboration.

Best for teams needing dedicated omnichannel support

98.0

eDesk

Multichannel support for Shopify Plus merchants

eDesk is an AI-powered helpdesk that centralises customer messages and order data. It automates repetitive work to help teams reply faster and keep customers happy.

Best for Merchants with Shopify Plus as part of a larger multichannel strategy

96.0

Helpwise

Smarter customer service made simple

Helpwise is an easy-to-use customer service platform that manages all communication from a single place. It transforms strategies by utilising automation and collaboration features to help more customers.

Best for growing teams

96.0

Chatwoot

The modern customer support tool for your business

Chatwoot is a modern customer support platform that unifies AI agents, channels and help centres. It offers an open-source solution designed to streamline team workflows.

Best for growing businesses seeking an open-source alternative

94.0

Deskpro

The human help desk for smarter ticketing

Deskpro is a help desk platform offering smart ticketing and AI assistance. It provides full visibility and routing for CS, HR, Ops, and IT teams.

Best for Customer support, IT, HR, and internal operations teams

94.0

Drag

The inbox for teams and agents

Drag is an AI-powered shared inbox for Gmail teams. It enables support, sales and operations staff to handle customer email together with AI agents.

Best for Customer support teams using Gmail

94.0

Savena

AI Customer Support that acts on real orders

Savena is an AI customer support tool built for e-commerce teams using Shopify and Stripe. It provides instant answers to customers while allowing the team to stop typing repetitive tasks.

Best for Shopify and Stripe support teams

94.0

Ayudo.ai

AI-powered customer support that builds its own workflows

Ayudo.ai is a unified customer support platform featuring an AI agent workforce. It resolves complex conversations and automates workflows across every channel.

90.0

Keeping

Turn Google workspace into your team’s help desk

Keeping is a product. It says it is built for IT/Tech support teams.

Best for IT/Tech support teams

90.0

Sortd

Shared inbox and visual email workflow inside Gmail

Sortd transforms Gmail into a shared inbox with visual workflow capabilities. It allows teams to manage emails as tasks within their existing interface.

Best for teams managing support, sales, finance, or hiring via email

88.0

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Frequently asked questions

What is the best Shared inbox software with Gmail integration?

Hiver ranks first on Lister. Hiver is an agentic omnichannel customer service platform. It resolves complex support requests using AI agents and cross-team collaboration.

What are the top 10 Shared inbox software with Gmail integration?

1. Hiver; 2. eDesk; 3. Helpwise; 4. Chatwoot; 5. Deskpro; 6. Drag; 7. Savena; 8. Ayudo.ai; 9. Keeping; 10. Sortd.

Are there free options for Shared inbox software with Gmail integration?

No free option is confirmed in the recorded pricing for this ranking. Check each provider's pricing page for current plans and trials.

What do the top four say they are built for?

Hiver says it is built for teams needing dedicated omnichannel support, and eDesk for eCommerce support teams. Helpwise says it is built for growing teams, and Chatwoot for growing businesses seeking an open-source alternative.

What should a buyer check before signing up?

Helpwise states that the Standard plan requires a minimum of two users and a maximum of ten, and Chatwoot that the free Hacker plan excludes voice calls and the AI assistant. Sortd states that Sortd limits the Starter plan to only two shared mailboxes. Those are the limits each product publishes itself, not a full account of any plan.

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SOFTWAREVERIFIED

Best Shared inbox software with Gmail integration in 2026

The ranking, in detail

Frequently asked questions

What is the best Shared inbox software with Gmail integration?

What are the top 10 Shared inbox software with Gmail integration?

Are there free options for Shared inbox software with Gmail integration?

What do the top four say they are built for?

What should a buyer check before signing up?

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