Chatwoot
The modern open-source customer support platform
Chatwoot is a modern customer support platform that unifies AI agents, channels and help centres. It offers an open-source solution designed to streamline team workflows.
| Website | chatwoot.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, GitHub |
Facilities and features
- Published pricing
- Free trial
- Self-serve sign-up
- API
What stands out
The product unifies website, email, social and messaging into one queue.
“Website, email, social and messaging, all threaded into one queue.”Chatwoot, own website
The product features an AI agent named Captain for automation.
“AI powered”Chatwoot, own website
Worth knowing
The free Hacker plan excludes voice calls, AI and help centre features.
“Hacker $0 /agent/month Up to 2 agents Get started free Conversations 500/month Channels Live chat”Chatwoot, own website
Strengths and trade-offs
- The product unifies website, email, social and messaging into one queue.
- The product features an AI agent named Captain for automation.
- The free Hacker plan excludes voice calls, AI and help centre features.
Appears in
How Chatwoot ranks
#3 in Shared inbox software with a free plan
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“Channels & Inbox Every channel, one inbox Connect all your support channels and manage conversations from a single, unified dashboard.”Chatwoot, own website
“Hacker $0 /agent/month Up to 2 agents Get started free Conversations 500/month Channels Live chat”Chatwoot, own website
Alternatives to Chatwoot
 HelpLaneAI-native helpdesk for modern teams | #1 in Shared inbox software with a free plan | 100.0 |
 Lodgestory by InboxcentralUnify messaging channels in one inbox with automation | #2 in Shared inbox software with a free plan | 100.0 |
 HelploomHandloomed customer support software that doesn't break your bank | #4 in Shared inbox software with a free plan | 94.0 |
 SimpleSupportOne widget, one inbox, one thread per issue | #5 in Shared inbox software with a free plan | 94.0 |
 Smart SupportDeliver smarter, faster, scalable customer support with Smart Support | #6 in Shared inbox software with a free plan | 94.0 |
 GistA better customer experience across support, marketing, and sales | #7 in Shared inbox software with a free plan | 88.0 |
Questions about Chatwoot
Where does Chatwoot rank?
Chatwoot is ranked #3 in Shared inbox software with a free plan (Lister Score 94.0).
What are the best alternatives to Chatwoot?
The closest alternatives on Lister are HelpLane (#1 in Shared inbox software with a free plan), Lodgestory by Inboxcentral (#2 in Shared inbox software with a free plan) and Helploom (#4 in Shared inbox software with a free plan).
Is this your company?
Claim Chatwoot to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.