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Pylon

The agentic support platform

RANKED #5 · AI CONTACT CENTRE PLATFORMS THAT INTEGRATE WITH WHATSAPPLISTERSCORE 88.0

Pylon is an agentic support platform designed for B2B teams. It enables humans and AI agents to collaborate on customer work.

Best for	B2B support teams
Website	usepylon.com

Company facts

Social profiles

LinkedIn, X

Facilities and features

API
Integrations

What stands out

Pylon allows users to configure workflows using natural language.

“Create workflows, configure agents, routing, and agents just by asking.”Pylon, own website

Pylon investigates issues automatically before human agents open them.

“Pylon investigates every issue before your team opens it.”Pylon, own website

Strengths and trade-offs

Pylon supports customers across multiple channels including Slack, email, and phone.
Pylon builds intelligence from conversations, CRM data, and product usage logs.

Appears in

AIVERIFIED

How Pylon ranks

#8 in AI customer support agents that integrate with Microsoft Teams

How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.

“Support Agent Resolve customer questions automatically across every channel, bringing in humans when judgment is needed.”Pylon, own website

“Microsoft Teams Support customers and manage shared-channel conversations in Microsoft Teams.”Pylon, own website

#8 in AI help desks that integrate with Microsoft Teams

How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.

“The Agentic Support Platform The new way to run customer support.”Pylon, own website

“Microsoft Teams Support customers and manage shared-channel conversations in Microsoft Teams.”Pylon, own website

#6 in Best AI customer success platforms

How the score is made up: Evidence on its own site 20; How complete its published information is 14; Fit to this ranking's criteria 40; Buying information on its own site 8.

“The Agentic Support Platform Support at Lightspeed Pylon lets humans and agents collaborate on customer work —investigating, resolving, and acting on every signal.”Pylon, own website

Alternatives to Pylon

Revve Unified inbound and outbound AI voice and chat agents	#1 in AI contact centre platforms that integrate with WhatsApp	94.0
Social Intents AI customer support & live chat for teams	#2 in AI contact centre platforms that integrate with WhatsApp	94.0
Aivastark An AI agent that answers your customers 24/7	#3 in AI contact centre platforms that integrate with WhatsApp	92.0
Respond.io #1 AI-powered customer conversation platform	#4 in AI contact centre platforms that integrate with WhatsApp	90.0
Solvea AI Customer Service Agents for global brands	#6 in AI contact centre platforms that integrate with WhatsApp	88.0
Ayudo.ai AI-powered customer support that builds its own workflows	#7 in AI contact centre platforms that integrate with WhatsApp	86.0

Questions about Pylon

Who is Pylon best for?

Pylon is best for B2B support teams.

Where does Pylon rank?

Pylon is ranked #5 in AI contact centre platforms that integrate with WhatsApp (Lister Score 88.0), #6 in Best AI customer success platforms (Lister Score 82.0), #8 in AI customer support agents that integrate with Microsoft Teams (Lister Score 82.0) and #8 in AI help desks that integrate with Microsoft Teams (Lister Score 82.0).

What are the best alternatives to Pylon?

The closest alternatives on Lister are Revve (#1 in AI contact centre platforms that integrate with WhatsApp), Social Intents (#2 in AI contact centre platforms that integrate with WhatsApp) and Aivastark (#3 in AI contact centre platforms that integrate with WhatsApp).

Is this your company?

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