Smart Support
Deliver smarter, faster, scalable customer support with Smart Support
Smart Support is a self-hosted WordPress helpdesk plugin for managing customer tickets and agents. It includes email-to-ticket workflows, automation, SLAs, and optional AI assistance.
| Best for | freelancers and small sites |
| Website | smartsupportdesk.com |
Company facts
| Social profiles | LinkedIn, Facebook, YouTube |
Facilities and features
- Published pricing
- Self-serve sign-up
- API
- Integrations
- GDPR
What stands out
The product provides AI-powered assistance for both agents and customers.
“AI-powered help for agents and customers, with tailored support experiences.”Smart Support, own website
Smart Support allows users to archive and restore closed tickets automatically.
“Keep active ticket lists clean by moving closed tickets into a dedicated archive.”Smart Support, own website
Strengths and trade-offs
- The product provides AI-powered help for agents and customers.
- Smart Support uses rules and triggers to keep tickets moving efficiently.
Appears in
Self-hosted IT service management software
1
HelpSpot98.02
Nine Minds98.03Smart Support94.0RANKINGfull ranking →SOFTWAREVERIFIEDShared inbox software with a free plan
1
HelpLane100.02
Lodgestory by Inboxcentral100.03
Chatwoot94.0RANKINGfull ranking →How Smart Support ranks
#3 in Self-hosted IT service management software
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“Smart Support gives your team the WordPress help desk features needed to manage customer requests, organize support tickets, automate workflows, and provide a better support experience, all from WordPress.”Smart Support, own website
“Smart Support is a full-feature self-hosted WordPress helpdesk plugin that lets businesses manage customer tickets, agents, email-to-ticket workflows, automation, SLAs, reports, and optional AI assistance inside their own WordPress website.”Smart Support, own website
#6 in Shared inbox software with a free plan
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“Smart Support is a full-feature self-hosted WordPress helpdesk plugin that lets businesses manage customer tickets, agents, email-to-ticket workflows, automation, SLAs, reports, and optional AI assistance inside their own WordPress website.”Smart Support, own website
“Install Free Try Live Demo Unlimited Tickets Unlimited Users Unlimited Agents GDPR Ready Live Ticket Volume 1,284 Last 24 hours Everything your team needs”Smart Support, own website
Alternatives to Smart Support
| HelpSpot Email-centric help desk with all-inclusive pricing | #1 in Self-hosted IT service management software | 98.0 |
| Nine Minds Product | #2 in Self-hosted IT service management software | 98.0 |
 CDESKProduct | #4 in Self-hosted IT service management software | 92.0 |
 iTopProduct | #5 in Self-hosted IT service management software | 84.0 |
 ManageEngineTotal visibility and complete control powered by AI | #6 in Self-hosted IT service management software | 84.0 |
 OpenText | #7 in Self-hosted IT service management software | 84.0 |
Questions about Smart Support
Who is Smart Support best for?
Smart Support is best for freelancers and small sites.
Where does Smart Support rank?
Smart Support is ranked #3 in Self-hosted IT service management software (Lister Score 94.0) and #6 in Shared inbox software with a free plan (Lister Score 94.0).
What are the best alternatives to Smart Support?
The closest alternatives on Lister are HelpSpot (#1 in Self-hosted IT service management software), Nine Minds (#2 in Self-hosted IT service management software) and CDESK (#4 in Self-hosted IT service management software).
Is this your company?
Claim Smart Support to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.