Kayako
Customer service software made simple
A unified customer service platform designed to help support teams deliver personal and connected help experiences.
| Pricing from | $15 per agent/month |
| Best for | Small and medium teams needing a customer journey view |
| Website | www.kayako.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Kayako pricing
Starts at $15. Pricing as Lister records it: $15 per agent/month
Prices change: check Kayako's own pricing page before you buy.
Facilities and features
- Published pricing
- Integrations
- Single sign-on
- SOC 2
- GDPR
What stands out
The product automates repetitive tickets within ninety days of deployment.
“Most teams are live in days, with 80% of repetitive tickets automated within 90. Why Kayako wins”Kayako, own website
The product includes enterprise-grade security features like SOC 2 Type II compliance.
“SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one. Expert-led deployment.”Kayako, own website
Worth knowing
The product requires expert-led deployment rather than self-service setup.
“Run Kayako One as your full, modern help desk — or implement the Kay AI Agent into the help desk you already use (Zendesk, Freshdesk, Intercom, Salesforce).”Kayako, own website
Strengths and trade-offs
- Customer journey timeline view for every ticket
- Good balance of self-service and live support tools
- Slower release cycle for new features recently
Appears in
Enterprise shared inbox software
1
Social Intents100.02
HelpSpot98.03
Chatwoot94.0RANKINGfull ranking →AIVERIFIEDAI help desks that integrate with Microsoft Teams
1Social Intents94.02Kayako90.03
Mizo90.0RANKINGfull ranking →AIVERIFIEDGDPR compliant AI help desks
1
ChatBot by Text98.02
Macha94.03
Revve94.0RANKINGfull ranking →AIVERIFIEDAI help desks for ecommerce
1
Fin98.02Social Intents96.03
eDesk94.0RANKINGfull ranking →AIVERIFIEDAI help desks for financial services
1Fin98.02Revve94.03Social Intents94.0RANKINGfull ranking →SAASTop 10 Helpdesk Ticketing Systems
1
Zendesk95.02
Freshdesk92.73
Help Scout90.3RANKINGfull ranking →Top rankings in Help desks
- Multilingual AI help desks
- AI help desks for enterprises
- HIPAA compliant AI help desks
- SOC 2 compliant AI help desks
- AI help desks with a free plan
- AI help desks with a free trial
How Kayako ranks
#7 in AI help desks for ecommerce
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you,”Kayako, own website
“Request a demo → Industries Retail & E-commerce AI support for online and in-store retail”Kayako, own website
#6 in AI help desks for financial services
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you,”Kayako, own website
“Financial Services Secure, compliant customer service Healthcare & Wellness”Kayako, own website
#2 in AI help desks that integrate with Microsoft Teams
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you,”Kayako, own website
“CRM Salesforce Sync accounts & contacts Communication Slack Team notifications Microsoft Teams Collaborate on tickets WhatsApp Customer messaging Commerce & Billing Shopify”Kayako, own website
#8 in Enterprise shared inbox software
How the score is made up: 20 for evidence on its own site; 20 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“Omnichannel inbox Email, live chat, social, and voice land in one shared queue — so nothing slips through the cracks.”Kayako, own website
“From startups and Fortune 100 companies to charities and governments, Kayako helps high-growth companies deliver effortless customer service experiences.”Kayako, own website
#7 in GDPR compliant AI help desks
How the score is made up: 20 for evidence on its own site; 18 for how complete its published information is; 40 for fit to this ranking's criteria; 12 for buying information on its own site.
“AI Help Desk and Customer Support Platform | Kayako Product Industries Resources Pricing Book Strategy Session → Channels Email AI-powered email management Chat”Kayako, own website
“Enterprise security & compliance SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one.”Kayako, own website
Alternatives to Kayako
| Social Intents AI customer support from your existing collaboration tools | #1 in AI help desks that integrate with Microsoft Teams | 94.0 |
| Mizo The modern service stack for MSPs | #3 in AI help desks that integrate with Microsoft Teams | 90.0 |
 Rezolve.aiAgentic AI service desk for IT, HR & finance | #4 in AI help desks that integrate with Microsoft Teams | 90.0 |
 TypewiseAI agents platform for end-to-end request resolution | #5 in AI help desks that integrate with Microsoft Teams | 90.0 |
 AtomicworkAI workforce for enterprise IT | #6 in AI help desks that integrate with Microsoft Teams | 86.0 |
 TalkativeYour contact center's omnichannel AI that’s always evolving | #7 in AI help desks that integrate with Microsoft Teams | 86.0 |
Questions about Kayako
How much does Kayako cost?
Kayako's pricing, as Lister records it: $15 per agent/month.
Who is Kayako best for?
Kayako is best for small and medium teams needing a customer journey view.
Where does Kayako rank?
Kayako is ranked #2 in AI help desks that integrate with Microsoft Teams (Lister Score 90.0), #6 in AI help desks for financial services (Lister Score 90.0), #7 in GDPR compliant AI help desks (Lister Score 90.0), #7 in AI help desks for ecommerce (Lister Score 90.0), #8 in Enterprise shared inbox software (Lister Score 92.0) and #10 in Top 10 Helpdesk Ticketing Systems (Lister Score 74.0).
What are the best alternatives to Kayako?
The closest alternatives on Lister are Social Intents (#1 in AI help desks that integrate with Microsoft Teams), Mizo (#3 in AI help desks that integrate with Microsoft Teams) and Rezolve.ai (#4 in AI help desks that integrate with Microsoft Teams).
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#2 in AI help desks that integrate with Microsoft Teams
#6 in AI help desks for financial services
#7 in GDPR compliant AI help desks
#7 in AI help desks for ecommerce
#8 in Enterprise shared inbox software
#10 in Top 10 Helpdesk Ticketing Systems
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Claim Kayako to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.