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DelightChat

Social-first helpdesk for D2C brands

RANKED #1 · SHARED INBOX SOFTWARE FOR SMALL BUSINESSESLISTERSCORE 100.0

DelightChat enables D2C brands to manage customer queries across WhatsApp, Instagram, Facebook, email and live chat with unlimited team members across unlimited Shopify stores.

Pricing from	$49/month
Best for	D2C brands managing customer queries across WhatsApp, Instagram, Facebook, email and live chat
Website	delightchat.io

Company facts

Social profiles

LinkedIn, X, Facebook, Instagram, YouTube

Facilities and features

Published pricing
Free trial
Self-serve sign-up
API
Integrations
Mobile app

What stands out

The AI tool provides an omnichannel GPT-powered support inbox.

“Omnichannel GPT-powered Support Inbox”DelightChat, own website

The AI tool allows growing sales via promotional broadcasts.

“Grow your sales by sending promotional broadcasts via Official WhatsApp API.”DelightChat, own website

Worth knowing

The AI tool charges extra for the GPT-powered assistant add-on.

“AI Assistant is a paid add-on with free usage limits every month.”DelightChat, own website

Strengths and trade-offs

Social channel focus matches modern D2C customer expectations
Unlimited team members and stores removes scaling bottlenecks

Limited AI automation compared to broader helpdesk platforms
Less suitable for B2B or traditional email-first workflows

Appears in

SOFTWAREVERIFIED

How DelightChat ranks

#3 in AI live chat tools for Shopify stores

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.

“Omnichannel GPT-powered Support Inbox Save time as your whole team replies from one dashboard (WhatsApp, IG, FB, Email & Live Chat) with AI that drafts and refines responses in seconds.”DelightChat, own website

“Trusted by 1000+ Shopify brands for support & WhatsApp marketing ⭐ 4.9 on Shopify App Store (200+ reviews)”DelightChat, own website

#2 in Best shared inbox software

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 20.

“Save time as your whole team replies from one dashboard (WhatsApp, IG, FB, Email & Live Chat) with AI that drafts and refines responses in seconds.”DelightChat, own website

#1 in Best WhatsApp marketing software

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 20.

“WhatsApp Marketing Suite Grow your sales by sending promotional broadcasts via Official WhatsApp API.”DelightChat, own website

#1 in Shared inbox software for small businesses

How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 20.

“Omnichannel GPT-powered Support Inbox Save time as your whole team replies from one dashboard (WhatsApp, IG, FB, Email & Live Chat) with AI that drafts and refines responses in seconds.”DelightChat, own website

“With DelightChat, our vision is to be the best customer support tool for small and medium sized D2C & ecommerce brands running lean teams.”DelightChat, own website

Alternatives to DelightChat

SupportBee Email ticketing system for collaborative customer service	#2 in Shared inbox software for small businesses	100.0
BoldDesk Powerful autonomous AI for enterprise-grade support	#3 in Shared inbox software for small businesses	98.0
HelpDesk.com AI help desk software for support teams	#4 in Shared inbox software for small businesses	98.0
UserDeck Support software that just works	#5 in Shared inbox software for small businesses	98.0
Helpwise Smarter customer service made simple	#6 in Shared inbox software for small businesses	94.0
Intercom The complete conversational relationship platform	#7 in Shared inbox software for small businesses	94.0

Questions about DelightChat

How much does DelightChat cost?

Lister lists DelightChat's pricing as: $49/month.

Who is DelightChat best for?

DelightChat is best for D2C brands managing customer queries across WhatsApp, Instagram, Facebook, email and live chat.

Where does DelightChat rank?

DelightChat is ranked #1 in Shared inbox software for small businesses (Lister Score 100.0), #1 in Best WhatsApp marketing software (Lister Score 100.0), #2 in Shared inbox software with WhatsApp integration (Lister Score 100.0), #2 in Best shared inbox software (Lister Score 100.0), #3 in AI live chat tools for Shopify stores (Lister Score 96.0) and #9 in Top 10 Help Desks for Shopify Stores (Lister Score 75.0).

What are the best alternatives to DelightChat?

The closest alternatives on Lister are SupportBee (#2 in Shared inbox software for small businesses), BoldDesk (#3 in Shared inbox software for small businesses) and HelpDesk.com (#4 in Shared inbox software for small businesses).

Is this your company?

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