OTRS
The leading solution for your service management needs
OTRS is a flexible and customisable service management platform. It offers ready-to-use solutions as well as customisable software for all of your service management needs.
| Best for | IT Service Management teams |
| Website | otrs.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
- Published pricing
- API
- Integrations
What stands out
OTRS allows users to easily manage inquiries, requirements, tasks and assets.
“Easily manage inquiries, requirements, tasks and assets. Business process automation and workflows help to optimize your resources and improve return on investment.”OTRS, own website
The product uses ready-to-use connectors and a REST API for secure integration.
“Use ready-to-use connectors to accelerate deployments, and extend anything with our REST API for complete flexibility and secure integration.”OTRS, own website
Strengths and trade-offs
- OTRS allows users to easily manage inquiries, requirements, tasks and assets.
- The product uses ready-to-use connectors and a REST API for secure integration.
Appears in
How OTRS ranks
#3 in Enterprise IT service management software
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 16.
“IT Service Management: ITSM Deployed in Days, not Months IT Service Management delivers ITIL-aligned...”OTRS, own website
“OTRS software solutions are the perfect choice for companies of any size.”OTRS, own website
Alternatives to OTRS
 HelpSpotEmail-centric help desk with all-inclusive pricing | #1 in Enterprise IT service management software | 98.0 |
 DeskproProduct | #2 in Enterprise IT service management software | 94.0 |
 CDESKProduct | #4 in Enterprise IT service management software | 92.0 |
 Rezolve.aiAgentic AI service desk for IT, HR & finance | #5 in Enterprise IT service management software | 90.0 |
 SysAidProduct | #6 in Enterprise IT service management software | 90.0 |
 HaloITSMProduct | #7 in Enterprise IT service management software | 88.0 |
Questions about OTRS
Who is OTRS best for?
OTRS is best for IT Service Management teams.
Where does OTRS rank?
OTRS is ranked #3 in Enterprise IT service management software (Lister Score 94.0).
What are the best alternatives to OTRS?
The closest alternatives on Lister are HelpSpot (#1 in Enterprise IT service management software), Deskpro (#2 in Enterprise IT service management software) and CDESK (#4 in Enterprise IT service management software).
Is this your company?
Claim OTRS to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.