SupportSystem
Build better customer relationships with SupportSystem
SupportSystem is a cloud-hosted help desk platform that routes inquiries from various channels into a unified system. It offers a simple interface for managing customer support tickets efficiently.
| Best for | multi-industry businesses |
| Website | supportsystem.com |
Facilities and features
- Published pricing
- Free trial
- Integrations
What stands out
The product includes out-of-the-box email integration for immediate ticket creation.
“SupportSystem comes with email integration out of the box. You can immediately create tickets from emails sent to your SupportSystem account; with no setup required.”SupportSystem, own website
SupportSystem provides a turnkey cloud infrastructure requiring no maintenance.
“With our cloud-hosted solution, SupportSystem provides a turnkey infrastructure,”SupportSystem, own website
Strengths and trade-offs
- The product includes out-of-the-box email integration for immediate ticket creation.
- SupportSystem provides a turnkey cloud infrastructure requiring no maintenance.
Appears in
Enterprise complaint management software
1
BoldDesk98.02
HelpSpot98.03
UseResponse98.0RANKINGfull ranking →SOFTWAREVERIFIEDIT service management software for small businesses
1
HelpDesk.com98.02
UserDeck98.03UseResponse98.0RANKINGfull ranking →How SupportSystem ranks
#8 in Enterprise complaint management software
How the score is made up: Evidence on its own site 16; How complete its published information is 12; Fit to this ranking's criteria 40; Buying information on its own site 16.
“SupportSystem helps you manage, track and respond to customer support requests. Seamlessly route incoming inquiries from email, web-forms and phone into a simple,”SupportSystem, own website
“It is good for us small businesses just starting out and even large corporations.”SupportSystem, own website
#6 in IT service management software for small businesses
How the score is made up: Evidence on its own site 16; How complete its published information is 12; Fit to this ranking's criteria 40; Buying information on its own site 16.
“SupportSystem is a fast, simple, and robust help desk software that improves customer support efficiency”SupportSystem, own website
“It is good for us small businesses just starting out and even large corporations.”SupportSystem, own website
Alternatives to SupportSystem
| HelpDesk.com AI help desk software for support teams | #1 in IT service management software for small businesses | 98.0 |
| UserDeck Support software that just works | #2 in IT service management software for small businesses | 98.0 |
| UseResponse All-in-one customer service software suite | #3 in IT service management software for small businesses | 98.0 |
 LiveAgentHelpdesk and live chat software | #4 in IT service management software for small businesses | 92.0 |
 HappyFox | #5 in IT service management software for small businesses | 90.0 |
 SmarterToolsDiscover the Exchange alternative | #7 in IT service management software for small businesses | 82.0 |
Questions about SupportSystem
Who is SupportSystem best for?
SupportSystem is best for multi-industry businesses.
Where does SupportSystem rank?
SupportSystem is ranked #6 in IT service management software for small businesses (Lister Score 84.0) and #8 in Enterprise complaint management software (Lister Score 84.0).
What are the best alternatives to SupportSystem?
The closest alternatives on Lister are HelpDesk.com (#1 in IT service management software for small businesses), UserDeck (#2 in IT service management software for small businesses) and UseResponse (#3 in IT service management software for small businesses).
Is this your company?
Claim SupportSystem to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.