Freshservice
Freshservice is an IT service desk and asset management solution built on ITIL best practices for internal IT issue tracking.
| Pricing from | $19 per user per month |
| Best for | IT service management teams |
| Website | www.freshworks.com/freshservice |
Strengths and trade-offs
- Strong ITIL-aligned incident and asset management
- Intuitive employee self-service portal
- Can be overly complex for non-IT departments
Appears in
SAASVERIFIED
Zendesk95.02Freshservice91.03
Jira Service Management87.5RANKINGfull ranking →SAASJira95.02
Linear92.73
GitHub Issues90.3RANKINGfull ranking →
Top 10 Help-Desk Software
1Zendesk95.02Freshservice91.03Jira Service Management87.5RANKINGfull ranking →SAASTop 10 Issue Tracking Software
1Jira95.02Linear92.73GitHub Issues90.3RANKINGfull ranking →Alternatives to Freshservice
| Zendesk Complete customer service solution | #1 in Top 10 Help-Desk Software | 95.0 |
| Jira Service Management High-velocity ITSM for dev and IT ops | #3 in Top 10 Help-Desk Software | 87.5 |
 Zoho DeskContext-aware help desk software | #4 in Top 10 Help-Desk Software | 84.0 |
| Freshdesk Delightful customer service software | #5 in Top 10 Help-Desk Software | 80.5 |
 HelpSpotEmail-centric help desk with all-inclusive pricing | #6 in Top 10 Help-Desk Software | 77.0 |
 Atera IT Management PlatformComprehensive IT service management for managed service providers | #7 in Top 10 Help-Desk Software | 75.5 |
Questions about Freshservice
How much does Freshservice cost?
Lister lists Freshservice's pricing as: $19 per user per month.
Who is Freshservice best for?
Freshservice is best for IT service management teams.
Where does Freshservice rank?
Freshservice is ranked #2 in Top 10 Help-Desk Software (Lister Score 91.0) and #10 in Top 10 Issue Tracking Software (Lister Score 74.0).
What are the best alternatives to Freshservice?
The closest alternatives on Lister are Zendesk (#1 in Top 10 Help-Desk Software), Jira Service Management (#3 in Top 10 Help-Desk Software) and Zoho Desk (#4 in Top 10 Help-Desk Software).
Is this your company?
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