Freshservice is a specialised IT service management platform from Freshworks, designed for mid-market IT teams. It automates ticket routing and uses AI to suggest resolutions, with pricing starting at $19 per agent monthly.
| Pricing from | $19/agent/month |
| Best for | Mid-market IT teams needing comprehensive ITSM and service workflows |
| Website | www.freshworks.com/freshservice |
Strengths and trade-offs
- Strong ITSM capabilities tailored for IT operations
- Free plan available for getting started
- Pricing scales to $99 per agent for premium features
- Primarily focused on IT rather than general customer support
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