Freshservice

RANKED #2 · TOP 10 HELP-DESK SOFTWARELISTERSCORE 91.0

Freshservice is an IT service desk and asset management solution built on ITIL best practices for internal IT issue tracking.

Pricing from	$19 per user per month
Best for	IT service management teams
Website	www.freshworks.com/freshservice

Strengths and trade-offs

Strong ITIL-aligned incident and asset management
Intuitive employee self-service portal

Can be overly complex for non-IT departments

Appears in

SAASVERIFIED

Top 10 Help-Desk Software

1Zendesk95.02Freshservice91.03Jira Service Management87.5RANKINGfull ranking →SAAS

Top 10 Issue Tracking Software

1Jira95.02Linear92.73GitHub Issues90.3RANKINGfull ranking →

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