The closest alternatives to Freshservice on Lister are Zendesk, the companies that share the most rankings with it. Each is compared below on its stated best fit, starting price and Lister Score.
How to choose an alternative to Freshservice
Start from what you need it for. Where each fits best, as Lister records it:
Closest to Freshservice by the rankings they share: Zendesk (2 rankings).
Free to start, by their stated pricing: GitHub Issues, Jira Service Management and Freshdesk.
Stated starting prices: Zendesk ($55/agent/month), Jira (USD 8.15 per user per month), Linear ($8 per user per month), Asana (GBP 8.89 per user per month), Zoho Desk ($14/agent/month), ClickUp (USD 7.00 per user per month) and Monday.com (GBP 8.00 per user per month).
Each Lister Score is the alternative's score on the ranking named in its row, so compare scores within one ranking rather than across rankings. How the score is made.
Each alternative in brief
01
Complete customer service solution
#1 in Top 10 Help-Desk Software: Zendesk is a leading customer support platform designed for enterprise support operations. It offers flexible pricing tiers from $19 to $115+ per agent monthly and provides comprehensive tools for managing complex support workflows across multiple channels.
PROS- Extensive enterprise reporting features
- Seamless multi-channel ticket management
CONS- Steep learning curve for new administrators
95.0
02
The #1 software development tool used by agile teams
#1 in Top 10 Issue Tracking Software: Atlassian Jira is an industry standard project and issue tracking tool designed for software development teams with complex workflows.
PROS- Industry standard for Agile teams
- Deep developer tool integrations
CONS- Complex configuration process
- Not ideal for non technical departments
95.0
03
#2 in Top 10 Issue Tracking Software: Linear is a streamlined issue tracker built for high-performance product teams who value speed and keyboard shortcuts.
PROS- Incredibly fast and responsive interface
- Clean, minimalist design focused on productivity
CONS- Fewer customisation options than legacy tools
92.7
04
#3 in Top 10 Issue Tracking Software: GitHub Issues provides native issue tracking directly alongside your code repositories for developer-centric project management.
PROS- Direct connection between issues and pull requests
- Free tier is very generous for public repositories
CONS- Lacks advanced non-developer project management features
90.3
05
High-velocity ITSM for dev and IT ops
#3 in Top 10 Help-Desk Software: Jira Service Management provides internal IT and operations support with tight integration to the Atlassian ecosystem. It offers a free plan for up to 3 agents and Standard pricing at $20 per agent monthly on annual billing.
PROS- Powerful ITIL-certified service management features
- Deep integration with software development tools
CONS- Steep learning curve for non-technical users
87.5
06
Manage your team's work, projects, and tasks online
#4 in Top 10 Issue Tracking Software: Asana is a versatile work management platform that helps teams organise, track, and manage their daily tasks and larger projects.
PROS- Highly versatile project views
- Robust integration ecosystem
CONS- Can be overwhelming for very small teams
- Advanced features require costly tiers
88.0
07
Context-aware help desk software
#4 in Top 10 Help-Desk Software: Zoho Desk is an affordable omnichannel ticketing platform that brings together email, social media, chat, and phone support. It serves over 33 million people daily and offers flexible pricing from free to $40 per user monthly.
PROS- Extremely cost-effective entry pricing
- Deep integration with Zoho CRM
CONS- Interface can feel cluttered and complex
84.0
08
One app to replace them all
#5 in Top 10 Issue Tracking Software: ClickUp is an all-in-one productivity platform that replaces multiple apps with customisable docs, goals, and issue tracking.
PROS- Extensive feature set
- Good value for money
CONS- Interface can feel cluttered
- Overwhelming options for beginners
85.7
09
Delightful customer service software
#5 in Top 10 Help-Desk Software: Freshdesk is a streamlined help desk solution from Freshworks designed for small support teams. It automates ticket creation, routing, and status updates to improve efficiency, starting at just $15 per agent monthly.
PROS- Generous free tier for startups
- Very user-friendly and clean interface
CONS- Advanced features require higher-priced plans
80.5
10
A platform where you can build anything
#6 in Top 10 Issue Tracking Software: Monday.com is a customisable Work OS where teams can build bespoke workflow applications and track issues visually.
PROS- Highly customisable interfaces
- Excellent automation builder
CONS- Pricing scales quickly
- Requires minimum seat purchases
83.3