Nice CXone
The enterprise customer experience AI platform for transformation at scale
Nice CXone is an enterprise customer experience AI platform. It orchestrates human and AI agents to automate service at scale.
| Best for | enterprise customer service teams |
| Website | nice.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
- Published pricing
- Integrations
What stands out
The product uses AI that resolves customer needs instantly and proactively.
“AI that resolves customer needs instantly and proactively Engagement Orchestration”Nice CXone, own website
Nice CXone offers flexible monthly billing with no prepay or surprise charges.
“NiCE offers the most customer-friendly pricing in the market—monthly billing in arrears, no prepay, no surprise charges.”Nice CXone, own website
Strengths and trade-offs
- Nice CXone fully automates customer intent through fulfillment with Agentic AI.
- The AI tool provides powerful forecasting and scheduling to keep SLAs up.
Appears in
Multilingual AI agent assist tools
1
Fini AI94.02
TicketBuddy.ai94.03
BubblaV92.0RANKINGfull ranking →SOFTWAREVERIFIEDEnterprise sales dialler software
1
CallHippo98.02
Lemlist98.03
Smartlead98.0RANKINGfull ranking →How Nice CXone ranks
#7 in Enterprise sales dialler software
How the score is made up: Evidence on its own site 20; How complete its published information is 18; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Outbound Engagement Generate more revenue, minimize hang-ups, and proactively connect to reduce friction.”Nice CXone, own website
“NiCE delivers AI across the entire CX journey, all on one enterprise-scale platform. Watch demo Explore th”Nice CXone, own website
Alternatives to Nice CXone
| CallHippo More conversations with less chaos through AI-powered communication. | #1 in Enterprise sales dialler software | 98.0 |
| Lemlist The only platform you need for outbound | #2 in Enterprise sales dialler software | 98.0 |
| Smartlead Scalable outreach with unlimited pre-warmed accounts and SmartDelivery | #3 in Enterprise sales dialler software | 98.0 |
 Apollo.ioData-first sales engagement | #4 in Enterprise sales dialler software | 96.0 |
 AircallCustomer communications evolved with AI | #5 in Enterprise sales dialler software | 92.0 |
 Ring.ioReach people, not inboxes for outbound sales teams | #6 in Enterprise sales dialler software | 92.0 |
Questions about Nice CXone
Who is Nice CXone best for?
Nice CXone is best for enterprise customer service teams.
Where does Nice CXone rank?
Nice CXone is ranked #7 in Enterprise sales dialler software (Lister Score 90.0) and #10 in Multilingual AI agent assist tools (Lister Score 86.0).
What are the best alternatives to Nice CXone?
The closest alternatives on Lister are CallHippo (#1 in Enterprise sales dialler software), Lemlist (#2 in Enterprise sales dialler software) and Smartlead (#3 in Enterprise sales dialler software).
Is this your company?
Claim Nice CXone to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.