Collab
Human insight meets AI Precision for modern contact centers.
Collab is an AI-first customer experience software that unifies voice, chat, WhatsApp, and social channels. It deploys in the cloud, on-premises, or hybrid environments to streamline contact center operations.
| Best for | Contact center teams seeking flexible omnichannel deployment |
| Website | collab.com |
Company facts
| Headquarters | Lisboa, PT |
| Social profiles | LinkedIn, YouTube |
Facilities and features
- Integrations
What stands out
The product offers core contact center platforms like OneContact CC and Nubitalk Cloud for seamless channel routing.
“OneContact CC – The core contact center platform that routes and manages interactions across all channels.”Collab, own website
The product provides AI tools that assist agents and answer customers without requiring human intervention.
“An AI that makes every agent perform like your best agent.”Collab, own website
Strengths and trade-offs
- The product offers core contact center platforms like OneContact CC and Nubitalk Cloud for seamless channel routing.
- The product provides AI tools that assist agents and answer customers without requiring human intervention.
Appears in
Enterprise contact centre workforce management software
1
Aloware96.02
Bright Pattern90.03
Nice CXone90.0RANKINGfull ranking →SOFTWAREVERIFIEDContact centre software for banks
1
Ziwo94.02
Expertflow92.03
Glia88.0RANKINGfull ranking →Top rankings in Contact centre
- Enterprise contact centre software
- Contact centre software for healthcare
- HIPAA-compliant contact centre software
- Contact centre software for Microsoft Teams
- Contact centre software for small businesses
- Contact centre software with WhatsApp integration
How Collab ranks
#5 in Contact centre software for banks
How the score is made up: 20 for evidence on its own site; 16 for how complete its published information is; 40 for fit to this ranking's criteria; 8 for buying information on its own site.
“Collab is a contact center software provider that helps companies simplify and elevate every customer interaction.”Collab, own website
“From Telecom and Banking to Healthcare and Government, Collab is trusted by leading enterprises and ambitious mid-sized teams alike.”Collab, own website
#6 in Enterprise contact centre workforce management software
How the score is made up: 20 for evidence on its own site; 16 for how complete its published information is; 40 for fit to this ranking's criteria; 8 for buying information on its own site.
“Workforce Optimization – Forecast, schedule, and balance workloads across your teams.”Collab, own website
“From Telecom and Banking to Healthcare and Government, Collab is trusted by leading enterprises and ambitious mid-sized teams alike.”Collab, own website
Alternatives to Collab
| Ziwo Leading cloud contact center software in the MENA Region | #1 in Contact centre software for banks | 94.0 |
| Expertflow Your AI-first customer experience journey starts here | #2 in Contact centre software for banks | 92.0 |
| Glia The #1 Banking AI Platform for regional institutions | #3 in Contact centre software for banks | 88.0 |
 PanTerra NetworksAI-powered UCaaS & business phone system | #4 in Contact centre software for banks | 88.0 |
 NovelvoxRegulated CX integration Platform with controlled execution | #6 in Contact centre software for banks | 84.0 |
 Posh TechnologiesAgentic AI that works like a teammate | #7 in Contact centre software for banks | 84.0 |
Questions about Collab
Who is Collab best for?
Collab is best for contact center teams seeking flexible omnichannel deployment.
Where does Collab rank?
Collab is ranked #5 in Contact centre software for banks (Lister Score 84.0) and #6 in Enterprise contact centre workforce management software (Lister Score 84.0).
What are the best alternatives to Collab?
The closest alternatives on Lister are Ziwo (#1 in Contact centre software for banks), Expertflow (#2 in Contact centre software for banks) and Glia (#3 in Contact centre software for banks).
Where is Collab based?
Collab is headquartered in Lisboa, PT.
Add this badge to your site
If you work at Collab, paste this code into your website to show where it ranks on Lister. The badge links to the ranking and updates within a day when the rank changes.
#5 in Contact centre software for banks
#6 in Enterprise contact centre workforce management software
Is this your company?
Claim Collab to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.