Best speech analytics software: Top 10 Ranked. CloudTalk ranks first, with a Lister Score of 94.0.
CloudTalk leads this ranking for Sales and support teams, and integrates seamlessly with major CRMs like HubSpot and Salesforce.
Convin is built for B2C businesses, and runs phone calls twenty-four hours a day with human-like finesse.
Dialpad Connect serves Teams needing unified communication, and unifies voice, video, messaging, and AI in one application.
Best speech analytics software, compared| RANK | ENTRY | BEST FOR | SCORE | FROM |
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| 1 |  CloudTalkCloudTalk is an AI-powered business phone system designed for sales and support teams | Scaling SMBs needing automation, global-quality calling, CRM sync, real-time analytics, and scalability | 94.0 | $25/user/month (annual billing) |
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| 2 |  ConvinAutomatically audits and scores one hundred percent of customer conversations | B2C businesses | 90.0 | – |
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| 3 |  Dialpad ConnectEnables teams to work with full context across channels | Large contact centres with high call volumes and large budgets | 90.0 | $15/user/month |
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| 4 |  GongGong is a Revenue AI Operating System recognised as a Gartner Leader | Enterprise revenue intelligence | 90.0 | Custom |
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| 5 |  Nice CXoneUses AI that resolves customer needs instantly and proactively | enterprise customer experience teams | 90.0 | – |
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| 6 |  EvaluAgentProvides automated QA scoring on one hundred percent of conversations | – | 88.0 | – |
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| 7 |  Enthu.aiAutomates call scoring across one hundred percent of interactions | Contact centre teams | 86.0 | – |
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| 8 |  BaltoAuto-scores one hundred percent of interactions for quality assurance | contact centres | 84.0 | – |
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| 9 |  Level AIBuilt for Contact centre leaders | Contact centre leaders | 84.0 | – |
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| 10 |  Observe.AIHandles customer requests end-to-end across voice and chat channels | customer experience teams | 84.0 | – |
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How to choose
Start from what you need it for. Where each entry fits best:
- CloudTalk (#1): Scaling SMBs needing automation, global-quality calling, CRM sync, real-time analytics, and scalability
- Convin (#2): B2C businesses
- Dialpad Connect (#3): Large contact centres with high call volumes and large budgets
- Gong (#4): Enterprise revenue intelligence
- Nice CXone (#5): enterprise customer experience teams
- Enthu.ai (#7): Contact centre teams
- Balto (#8): contact centres
- Level AI (#9): Contact centre leaders
- Observe.AI (#10): customer experience teams
Each entry's Lister Score on this ranking weighs fit to the list (40%), evidence on the site (20%), published detail (20%) and buying signals (20%).
Each entry's full verdict is below.
The ranking, in detail
01
AI-powered phone system for rapidly scaling businesses
CloudTalk is an AI-powered business phone system designed for sales and support teams. It combines intelligent voice agents with robust dialing tools on a single platform.
Best for: Scaling SMBs needing automation, global-quality calling, CRM sync, real-time analytics, and scalability
PROS- Advanced AI agents reduce operational overhead by handling common inquiries
- Real-time analytics and CRM integration provide actionable business insights
CONS- AI features add complexity that may not suit basic user needs
- Mid-range pricing with premium AI capabilities
94.0
02
AI agent platform for customer conversations
Convin is an AI agent platform designed for customer conversations. It automates calls and provides real-time assistance to improve service.
Best for: B2C businesses
PROS- The product runs phone calls twenty-four hours a day with human-like finesse.
- Convin automatically audits and scores one hundred percent of customer conversations.
90.0
03
Enterprise-grade communications for high-volume contact centres
Dialpad Connect is a team collaboration solution that captures all communications. It combines voice, video, messaging, and AI in one app to provide full context.
Best for: Large contact centres with high call volumes and large budgets
PROS- Enterprise-grade uptime guarantee of 99-100% ensures reliability for mission-critical operations
- Advanced analytics including sentiment analysis and call tracking support data-driven decisions
CONS- Sentiment analysis and advanced features add complexity to the interface
- Best suited for large teams with significant call volumes
90.0
04
The standard for revenue intelligence
Gong is a Revenue AI Operating System recognised as a Gartner Leader. It turns customer insights into actionable growth for sales teams.
Best for: Enterprise revenue intelligence
PROS- Exceptional conversation analytics and deal risk identification
- Robust CRM integration with automated data logging
CONS- Expensive pricing model suited mainly for large enterprises
90.0
05
The enterprise customer experience AI platform for transformation at scale
Nice CXone is an enterprise customer experience AI platform. It orchestrates human and AI agents to automate service at scale.
Best for: enterprise customer experience teams
PROS- The product uses AI that resolves customer needs instantly and proactively.
- Nice CXone offers flexible monthly billing with no prepay or surprise charges.
90.0
06
Complete visibility across every agent with measurable change
EvaluAgent is contact centre QA software that scores every interaction automatically. It helps teams analyse and improve performance across human and AI agents.
PROS- The product provides automated QA scoring on one hundred percent of conversations.
- EvaluAgent extends quality coverage to all interactions without adding headcount.
88.0
07
Agentic AI for contact center intelligence
Enthu.ai is an agentic AI platform for contact centre intelligence. It automates workflows from quality assurance to real-time assistance.
Best for: Contact centre teams
PROS- The product automates call scoring across one hundred percent of interactions.
- The product provides accurate speech-to-text transcription with speaker labels.
86.0
08
Agent assist QA automation Agentic insights voice agents
Balto is a contact centre AI platform that unifies agent assist, quality assurance, and insights. It enables humans and AI to collaborate for improved efficiency and revenue.
Best for: contact centres
PROS- The product provides real-time answers and guidance on every call.
- Balto auto-scores one hundred percent of interactions for quality assurance.
84.0
09
Full stack AI for the entire customer journey
Level AI provides full stack AI agents for the entire customer experience journey. It deploys automation, intelligence and quality at enterprise scale.
Best for: Contact centre leaders
PROS- The AI tool analyses one hundred percent of interactions across channels.
- The AI tool offers domain-specific models that are highly cost efficient.
84.0
10
Purpose-built AI agents for a unified CX platform
Observe.AI provides an agentic customer experience platform that resolves interactions and improves outcomes. It utilises purpose-built AI agents to handle support, assist frontline teams, and optimise operations on a unified system.
Best for: customer experience teams
PROS- The product handles customer requests end-to-end across voice and chat channels.
- The product offers automation, agent assist, and analytics within one unified system.
84.0
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Frequently asked questions
What is the best speech analytics software?
CloudTalk ranks first on Lister. CloudTalk is an AI-powered business phone system designed for sales and support teams. It combines intelligent voice agents with robust dialing tools on a single platform.
What are the top 10 speech analytics software?
1. CloudTalk; 2. Convin; 3. Dialpad Connect; 4. Gong; 5. Nice CXone; 6. EvaluAgent; 7. Enthu.ai; 8. Balto; 9. Level AI; 10. Observe.AI.
Are there free options for speech analytics software?
No free option is confirmed in the recorded pricing for this ranking. Check each provider's pricing page for current plans and trials.
Who are these speech analytics products built for?
CloudTalk says it is built for Sales and support teams, and Convin for B2C businesses. Dialpad Connect says it is built for Teams needing unified communication, and Nice CXone for enterprise customer experience teams.