Level AI
Full stack AI for the entire customer journey
Level AI provides full stack AI agents for the entire customer experience journey. It deploys automation, intelligence and quality at enterprise scale.
| Best for | Contact centre leaders |
| Website | thelevel.ai |
Company facts
| Headquarters | Mountain View, US |
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
- Integrations
- SOC 2
- GDPR
What stands out
Level AI scores 100% of interactions across channels.
“Analyze and score 100% of interactions across channels 100% COVERAGE Standardize quality at scale”Level AI, own website
The AI tool uses seven domain-specific models for higher accuracy.
“Seven task-specific models for customer experience Up to 49x more cost efficient, 4x faster, and accuracy on par with frontier LLMs.”Level AI, own website
Strengths and trade-offs
- The AI tool analyses one hundred percent of interactions across channels.
- The AI tool offers domain-specific models that are highly cost efficient.
Appears in
HIPAA compliant AI contact centre platforms
1
Chatbase98.02
Fin98.03
Rezolve.ai90.0RANKINGfull ranking →AIVERIFIEDHIPAA compliant AI receptionists
1Chatbase98.02Fin98.03
NLPearl94.0RANKINGfull ranking →AIVERIFIEDAI agent assist tools for financial services
1Fin98.02
Revve94.03
Social Intents94.0RANKINGfull ranking →AIVERIFIEDAI contact centre platforms for financial services
1Fin98.02Revve94.03
SigmaMind AI88.0RANKINGfull ranking →AIVERIFIEDAI voice agent platforms for financial services
1Fin98.02
Retell AI94.03Revve94.0RANKINGfull ranking →SOFTWAREVERIFIEDEnterprise conversation intelligence software
1
Avoma98.02
Apollo.io96.03
Fireflies.ai96.0RANKINGfull ranking →AIVERIFIEDBest AI customer success platforms
1Fin98.02Chatbase96.03
Wonderchat94.0RANKINGfull ranking →How Level AI ranks
#10 in AI agent assist tools for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Voice of the Customer ')"> Insights from every interaction Assist ')"> Realtime AI or manager help”Level AI, own website
“Driving real-time interactions for Fortune 500 healthcare, financial services, and retail environments with scaled, secure technology.”Level AI, own website
#7 in AI contact centre platforms for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Layer Level AI into your Contact center stack”Level AI, own website
“INDUSTRY Retails Memorable shopping experiences Financial Services Secure and reliable CS innovation”Level AI, own website
#10 in AI voice agent platforms for financial services
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Quality Management ')"> 100% of conversations scored AI Virtual Agents ')"> From triage to resolution AI Workers ')"> Execute complex workflows Voice of the Customer ')"> Insights from every interaction Assist ')">”Level AI, own website
“Driving real-time interactions for Fortune 500 healthcare, financial services, and retail environments with scaled, secure technology.”Level AI, own website
#5 in Best AI customer success platforms
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Next level AI for customers and service automation Blog”Level AI, own website
#7 in Enterprise conversation intelligence software
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 8.
“Helping enterprises turn customer conversations into business intelligence We partner with the world's leading CX teams to turn every customer conversation into continuous improvement across people,”Level AI, own website
“Built for the complexity of enterprise CX Level AI is the strategic partner for teams running high-volume, high-stakes customer operations.”Level AI, own website
Alternatives to Level AI
| Fin Standalone AI agent deployable across Zendesk, Salesforce, HubSpot, and Freshdesk | #1 in Best AI customer success platforms | 98.0 |
| Chatbase One agent for every customer interaction | #2 in Best AI customer success platforms | 96.0 |
| Wonderchat AI customer service agents for support & sales | #3 in Best AI customer success platforms | 94.0 |
 SupportLogicEnterprise AI infrastructure for support teams | #4 in Best AI customer success platforms | 90.0 |
 PylonThe agentic support platform | #6 in Best AI customer success platforms | 82.0 |
 ASAPPAI agents for enterprise contact centers | #7 in Best AI customer success platforms | 80.0 |
Questions about Level AI
Who is Level AI best for?
Level AI is best for contact centre leaders.
Where does Level AI rank?
Level AI is ranked #5 in Best AI customer success platforms (Lister Score 84.0), #7 in HIPAA compliant AI receptionists (Lister Score 84.0), #7 in AI contact centre platforms for financial services (Lister Score 84.0), #7 in Enterprise conversation intelligence software (Lister Score 84.0), #8 in HIPAA compliant AI contact centre platforms (Lister Score 84.0), #10 in AI agent assist tools for financial services (Lister Score 84.0) and #10 in AI voice agent platforms for financial services (Lister Score 84.0).
What are the best alternatives to Level AI?
The closest alternatives on Lister are Fin (#1 in Best AI customer success platforms), Chatbase (#2 in Best AI customer success platforms) and Wonderchat (#3 in Best AI customer success platforms).
Where is Level AI based?
Level AI is headquartered in Mountain View, US.
Is this your company?
Claim Level AI to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.