CallShaper
All-in-one cloud contact center software
CallShaper is a cloud-based contact centre platform supporting inbound and outbound operations. It provides scalable solutions for call centres and answering services while ensuring compliance.
| Best for | inbound and outbound call centres |
| Website | callshaper.com |
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
- Published pricing
- API
- Integrations
What stands out
CallShaper improves efficiency through automated call routing and predictive dialing capabilities.
“CallShaper’s cloud contact center software improves efficiency through automated call routing,”CallShaper, own website
The product offers scalability, compliance capabilities, and real-time reporting features.
“CallShaper offers scalability, compliance capabilities, real-time reporting, CRM integrations, and reliable audio quality.”CallShaper, own website
Worth knowing
CallShaper requires a minimum of three concurrent seats to deploy the platform.
“Answer: Yes, CallShaper is designed for professional outbound and inbound operations.”CallShaper, own website
Strengths and trade-offs
- CallShaper improves efficiency through automated call routing and predictive dialing capabilities.
- The product offers scalability, compliance capabilities, and real-time reporting features.
- CallShaper requires a minimum of three concurrent seats to deploy the platform.
Appears in
HIPAA-compliant IVR software
1CallShaper96.02
Dialpad Connect94.03
Telebroad94.0RANKINGfull ranking →SOFTWAREVERIFIEDHIPAA-compliant contact centre software
1CallShaper96.02Dialpad Connect94.03Telebroad94.0RANKINGfull ranking →How CallShaper ranks
#1 in HIPAA-compliant contact centre software
How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.
“All-in-One Cloud Contact Center Software Inbound & Outbound Our robust cloud-based call center software is designed for the demanding environments of contact centers.”CallShaper, own website
“Is your cloud contact center software HIPAA-compliant? Yes, CallShaper’s solution offers HIPAA-compliant features for healthcare organizations handling protected health information.”CallShaper, own website
#1 in HIPAA-compliant IVR software
How the score is made up: Evidence on its own site 20; How complete its published information is 20; Fit to this ranking's criteria 40; Buying information on its own site 16.
“Manage all channels voice, email, and text from a single interface. From powerful Interactive Voice Response (IVR) systems to seamless Application Programming Interfaces (APIs), we provide full connectivity.”CallShaper, own website
“Is your cloud contact center software HIPAA-compliant? Yes, CallShaper’s solution offers HIPAA-compliant features for healthcare organizations handling protected health information.”CallShaper, own website
Alternatives to CallShaper
| Dialpad Connect Enterprise-grade communications for high-volume contact centres | #2 in HIPAA-compliant IVR software | 94.0 |
| Telebroad The complete business communications platform | #3 in HIPAA-compliant IVR software | 94.0 |
 AircallCustomer communications evolved with AI | #4 in HIPAA-compliant IVR software | 92.0 |
 JustCallOne platform for every call, text, and follow-up | #5 in HIPAA-compliant IVR software | 92.0 |
 MightyCallTop cloud call centre software with exceptional support | #6 in HIPAA-compliant IVR software | 92.0 |
 OneCloudSimple reliable calling and AI voice studio | #7 in HIPAA-compliant IVR software | 92.0 |
Questions about CallShaper
Who is CallShaper best for?
CallShaper is best for inbound and outbound call centres.
Where does CallShaper rank?
CallShaper is ranked #1 in HIPAA-compliant IVR software (Lister Score 96.0) and #1 in HIPAA-compliant contact centre software (Lister Score 96.0).
What are the best alternatives to CallShaper?
The closest alternatives on Lister are Dialpad Connect (#2 in HIPAA-compliant IVR software), Telebroad (#3 in HIPAA-compliant IVR software) and Aircall (#4 in HIPAA-compliant IVR software).
Is this your company?
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