Best Contact centre software with Salesforce integration
10 software tools ranked, each with a short verdict.
VERIFIEDLISTER SCORE · UPDATED
Best Contact centre software with Salesforce integration: Top 10 Ranked. Aloware ranks first, with a Lister Score of 96.0.
Aloware leads this ranking for sales teams, and keeps every call, text and outcome inside the user's CRM. CloudTalk is built for Sales and support teams, and provides powerful one-click integrations to sync calls with popular CRMs. Ringostat serves Sales and marketing teams, and combines calls, chats, messengers and SMS in one app.
Best Contact centre software with Salesforce integration, compared
RANK
ENTRY
BEST FOR
SCORE
FROM
1
AlowareIncreases call pickups and SMS delivery rates with simplified compliance registration
sales teams
96.0
–
2
CloudTalkCloudTalk is an AI-powered business phone system designed for sales and support teams
AI-powered phone system that works inside your CRM
Aloware is an AI-powered phone system designed for sales teams operating within a CRM. It integrates calls, texts, and outcomes directly into platforms like HubSpot or Salesforce.
Best for: sales teams
PROS
The product keeps every call, text and outcome inside the user's CRM.
The product increases call pickups and SMS delivery rates with simplified compliance registration.
CONS
The product requires minimum user counts of five to ten depending on the plan tier.
AI-powered phone system for rapidly scaling businesses
CloudTalk is an AI-powered business phone system designed for sales and support teams. It combines intelligent voice agents with robust dialing tools on a single platform.
Best for: Scaling SMBs needing automation, global-quality calling, CRM sync, real-time analytics, and scalability
PROS
Advanced AI agents reduce operational overhead by handling common inquiries
Real-time analytics and CRM integration provide actionable business insights
CONS
AI features add complexity that may not suit basic user needs
AI-powered communication for sales and recruitment
Ringover is a cloud communications platform designed for sales and recruitment teams. It offers AI-powered telephony, video meetings, and conversation intelligence to accelerate growth.
Best for: Sales and recruitment teams
PROS
The product integrates with over 100 CRM and ATS tools.
The product includes AI agents across all its communication solutions.
CONS
The entry-level plan is available for online purchase only.
Enterprise-grade communications for high-volume contact centres
Dialpad Connect is a team collaboration solution that captures all interactions. It combines voice, video, messaging, and AI in one app for full context.
Best for: Large contact centres with high call volumes and large budgets
PROS
Enterprise-grade uptime guarantee of 99-100% ensures reliability for mission-critical operations
Advanced analytics including sentiment analysis and call tracking support data-driven decisions
CONS
Sentiment analysis and advanced features add complexity to the interface
Best suited for large teams with significant call volumes
Orchestrate better experiences with purpose-built AI
Genesys is an AI-powered experience orchestration platform for the enterprise. It connects customer intent to systems and workflows to resolve interactions.
Best for: Omnichannel contact centres
PROS
The product connects data and tools across the enterprise via a unified platform.
Genesys natively enables ready-to-use AI capabilities within all its plans.
Natterbox is an AI-powered contact centre solution designed for Salesforce-first companies. It integrates voice, SMS, WhatsApp, and chat channels into a single platform.
PROS
Natterbox offers native integration managed entirely within the Salesforce environment.
The product owns its telecom infrastructure to guarantee industry-leading uptime.
Specialised cloud contact centre software with a personal touch
Call Handling provides omnichannel cloud contact centre software designed to support business goals. It offers resources to help organisations maximise communications and elevate customer experience.
Best for: Charities, retailers, public sector and construction firms
PROS
The product ensures the system never goes out of date and is limitlessly scalable.
Call Handling allows services to be set up and operation-ready in days or hours.
88.0
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What is the best Contact centre software with Salesforce integration?
Aloware ranks first on Lister. Aloware is an AI-powered phone system designed for sales teams operating within a CRM. It integrates calls, texts, and outcomes directly into platforms like HubSpot or Salesforce.
What are the top 10 Contact centre software with Salesforce integration?
Are there free options for Contact centre software with Salesforce integration?
No free option is confirmed in the recorded pricing for this ranking. Check each provider's pricing page for current plans and trials.
What do the top four say they are built for?
Aloware says it is built for sales teams, and CloudTalk for Sales and support teams. Ringostat says it is built for Sales and marketing teams, and Ringover for Sales and recruitment teams.
What should a buyer check before signing up?
Aloware states that the product requires minimum user counts of five to ten depending on the plan tier, and CloudTalk that the product excludes calls to special destinations and certain premium numbers from unlimited plans. Ringostat states that the product requires a minimum of three users for the Basic plan, and Ringover that the entry-level plan is available for online purchase only. Those are the limits each product publishes itself, not a full account of any plan.
