Talkdesk
CCaaS for people and CXA for AI
Talkdesk is a cloud contact centre platform combining CCaaS with AI automation. It enables hybrid workforces by orchestrating human agents and autonomous AI agents together.
| Best for | hybrid workforce teams |
| Website | talkdesk.com |
Company facts
| Headquarters | San Francisco, US |
| Social profiles | LinkedIn, X, Facebook, Instagram |
| Brand colour | #172241 |
Facilities and features
- Published pricing
- Integrations
What stands out
The product deploys specialized autonomous AI agents to execute real customer experience tasks.
“Autonomous agents. Compose, deploy, and orchestrate specialized AI agents, each focused on a specific task, to execute real CX work.”Talkdesk, own website
The product offers over sixty integrations to establish cloud contact centre workflows quickly.
“Started Get Started PLATFORM | INTEGRATIONS”Talkdesk, own website
Strengths and trade-offs
- The product deploys specialised autonomous AI agents to execute real customer experience tasks.
- The product offers over sixty integrations to establish cloud contact centre workflows quickly.
Appears in
AI contact centre platforms that integrate with Salesforce
1
Fin98.02
Fini AI94.03
Aircall90.0RANKINGfull ranking →SOFTWAREVERIFIEDEnterprise sales dialler software
1
CallHippo98.02
Lemlist98.03
Smartlead98.0RANKINGfull ranking →How Talkdesk ranks
#10 in Enterprise sales dialler software
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“Demos PRODUCTS Autopilot Navigator Copilot Identity Agentic Outbound Omnichannel Engagement Workforce Engagement Business Intelligence Studio Employee Collaboration Interaction & Quality Analytics Quality Management Automation Flows NEW CXA Operations Center INDUSTRIES Financial Services Insurance…”Talkdesk, own website
“Trusted by global enterprises. 2011 Year Founded 3,000+ Global Customers 150M+ Monthly Customer Interactions 100+ Countries Served”Talkdesk, own website
Alternatives to Talkdesk
| Fin Standalone AI agent deployable across Zendesk, Salesforce, HubSpot, and Freshdesk | #1 in AI contact centre platforms that integrate with Salesforce | 98.0 |
| Fini AI Self-improving AI for customer experiences | #2 in AI contact centre platforms that integrate with Salesforce | 94.0 |
| Aircall Customer communications evolved with AI | #3 in AI contact centre platforms that integrate with Salesforce | 90.0 |
 Go4whatsupAI WhatsApp CRM for shared inboxes and automation | #4 in AI contact centre platforms that integrate with Salesforce | 90.0 |
 TypewiseA resolution engine, not another chatbot. | #5 in AI contact centre platforms that integrate with Salesforce | 90.0 |
 UJETThe industry’s first true, end-to-end agentic CX solution | #6 in AI contact centre platforms that integrate with Salesforce | 90.0 |
Questions about Talkdesk
Who is Talkdesk best for?
Talkdesk is best for hybrid workforce teams.
Where does Talkdesk rank?
Talkdesk is ranked #10 in AI contact centre platforms that integrate with Salesforce (Lister Score 84.0) and #10 in Enterprise sales dialler software (Lister Score 88.0).
What are the best alternatives to Talkdesk?
The closest alternatives on Lister are Fin (#1 in AI contact centre platforms that integrate with Salesforce), Fini AI (#2 in AI contact centre platforms that integrate with Salesforce) and Aircall (#3 in AI contact centre platforms that integrate with Salesforce).
Where is Talkdesk based?
Talkdesk is headquartered in San Francisco, US.
Is this your company?
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