Observe.AI
Purpose-built AI agents on one CX platform
Ranked #7 in AI voice agent platforms for insurance, and on 3 more rankings.
Observe.AI transforms customer experience with purpose-built AI agents that resolve inquiries and optimise operations. It empowers frontline teams on one unified platform for consistent outcomes.
At a glance
| Best for | Customer Experience teams |
From Observe.AI's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Integrations
- SOC 2
What stands out
Observe.AI resolves customer requests end to end across voice and chat.
“Resolve customer requests end to end across voice and chat, from authentication to execution”Observe.AI, own website
The product guides every interaction in real time with personalised context.
“Guide every interaction in real time with the personalized context, next-best action, and automated actions.”Observe.AI, own website
How it ranks
Observe.AI is ranked 7th of 10 in AI voice agent platforms for insurance (Lister Score 82.0), 9th of 10 in AI contact centre platforms for financial services (Lister Score 82.0), 10th of 10 in HIPAA compliant AI customer support agents (Lister Score 82.0) and 10th of 10 in HIPAA compliant AI help desks (Lister Score 82.0).
#7 in AI voice agent platforms for insurance · Lister Score 82.0
Resolves customer requests end to end across voice and chat.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“Agentic AI for Contact Centers The Agentic Platform for Customer Experience.”Observe.AI, own website
“Trusted by 350+ Companies Across the Globe We re serving companies and organizations in industries ranging from finserv to healthcare, retail, insurance, and education.”Observe.AI, own website
| Rank | AI voice agent platforms for insurance | Score |
|---|---|---|
| 1 | PolyAI | 94.0 |
| 2 | Retell AI | 94.0 |
| 3 | Kommunicate | 92.0 |
| 4 | Inbenta | 90.0 |
| 5 | Oriserve | 88.0 |
| 6 | Orvera AI | 84.0 |
| 7 | Observe.AI | 82.0 |
| 8 | ASAPP | 80.0 |
| 9 | Cognigy | 80.0 |
| 10 | Replicant | 80.0 |
#9 in AI contact centre platforms for financial services · Lister Score 82.0
Resolves customer requests end to end across voice and chat.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“Agentic AI for Contact Centers The Agentic Platform for Customer Experience.”Observe.AI, own website
“Trusted by 350+ Companies Across the Globe We re serving companies and organizations in industries ranging from finserv to healthcare, retail, insurance, and education.”Observe.AI, own website
| Rank | AI contact centre platforms for financial services | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Revve | 94.0 |
| 3 | SigmaMind AI | 88.0 |
| 4 | 8x8 | 86.0 |
| 5 | Oriserve | 86.0 |
| 6 | Glia | 84.0 |
| 7 | Level AI | 84.0 |
| 8 | Giga | 82.0 |
| 9 | Observe.AI | 82.0 |
| 10 | Balto | 80.0 |
#10 in HIPAA compliant AI customer support agents · Lister Score 82.0
Guides every interaction in real time with personalised context.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“AI Agents for Customers Resolve customer requests end to end across voice and chat, from authentication to execution”Observe.AI, own website
““It s important to have a partner who understands the importance of compliance — ensuring that all of the business associate agreements, the HIPAA compliance, the SOC 2 audits,”Observe.AI, own website
| Rank | HIPAA compliant AI customer support agents | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Richpanel | 92.0 |
| 4 | Intercom | 90.0 |
| 5 | SupportLogic | 90.0 |
| 6 | Capacity | 86.0 |
| 7 | Hyro | 86.0 |
| 8 | Zingtree | 86.0 |
| 9 | Orvera AI | 84.0 |
| 10 | Observe.AI | 82.0 |
#10 in HIPAA compliant AI help desks · Lister Score 82.0
Resolves customer requests end to end across voice and chat.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“Observe.AI transforms CX with purpose-built AI agents that resolve customer inquiries, empower frontline teams, and optimize operations—on one unified platform for faster, more consistent outcomes.”Observe.AI, own website
““It s important to have a partner who understands the importance of compliance — ensuring that all of the business associate agreements, the HIPAA compliance, the SOC 2 audits,”Observe.AI, own website
| Rank | HIPAA compliant AI help desks | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Intercom | 90.0 |
| 4 | SupportLogic | 90.0 |
| 5 | HappyFox | 86.0 |
| 6 | Hyro | 86.0 |
| 7 | Robylon | 86.0 |
| 8 | SearchUnify | 86.0 |
| 9 | Zingtree | 86.0 |
| 10 | Observe.AI | 82.0 |
Frequently asked questions
How does Observe.AI rank on Lister?
Observe.AI is ranked 7th of 10 in AI voice agent platforms for insurance (Lister Score 82.0), 9th of 10 in AI contact centre platforms for financial services (Lister Score 82.0), 10th of 10 in HIPAA compliant AI customer support agents (Lister Score 82.0) and 10th of 10 in HIPAA compliant AI help desks (Lister Score 82.0).