8x8

AI-powered unified communications for customer-centric businesses

Ranked #4 in AI contact centre platforms for financial services.

8x8 combines voice, video, chat, and contact centre capabilities in a single platform, emphasising customer experience and AI-driven insights.

Official website

At a glance

Price from	$25/user/month
Best for	Businesses requiring integrated contact centre and communications capabilities

From 8x8's own website.

Company facts

Founded

1987

Facilities and features

Its website also mentions:

Published pricing
Integrations

What stands out

The AI tool empowers agents with AI to deliver faster customer experiences.

“8x8 Contact Center™ Empower agents and leaders with AI to deliver faster, smarter customer experiences.”8x8, own website

8x8 connects every team anywhere with enterprise-grade voice, video, and messaging.

“8x8 Work® Connect every team, anywhere, with enterprise-grade voice, video, and messaging.”8x8, own website

Worth knowing

Pricing higher than pure VoIP competitors
Learning curve for smaller teams

How it ranks

8x8 is ranked 4th of 10 in AI contact centre platforms for financial services (Lister Score 86.0).

#4 in AI contact centre platforms for financial services · Lister Score 86.0

8x8 boosts staff performance and delivers continuity to customers globally.

Built for CX leaders and frontline teams.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.

“8x8 Contact Center™ Empower agents and leaders with AI to deliver faster, smarter customer experiences.”8x8, own website

“Financial Services Industry Solutions Empower your teams with company-wide collaboration to enhance creativity and accelerate responsiveness.”8x8, own website