Intercom
The complete conversational relationship platform
Ranked #3 in AI help desks that integrate with Salesforce, and on 11 more rankings.
A comprehensive customer messaging platform featuring advanced bots, proactive support tools, and a shared inbox.
At a glance
| Price from | $39/month |
| Best for | Growing tech companies and SaaS businesses |
From Intercom's own website.
Company facts
| Founded | 2011 |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- Integrations
What stands out
The AI tool proactively works before your team asks and takes care of admin without leaving the inbox.
“Maximize efficiency with Copilot 2 in the Inbox”Intercom, own website
The AI tool achieves industry leading resolution rates averaging 76% across thousands of customers.
“Fin AI Agent Fin is the highest-performing AI agent Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%.”Intercom, own website
Worth knowing
- Can become expensive as contact volume grows
How it ranks
Intercom is ranked 3rd of 10 in AI help desks that integrate with Salesforce (Lister Score 90.0), 3rd of 10 in HIPAA compliant AI help desks (Lister Score 90.0), 4th of 10 in AI customer support agents that integrate with Salesforce (Lister Score 90.0), 4th of 10 in HIPAA compliant AI customer support agents (Lister Score 90.0), 5th of 10 in AI customer support agents for Shopify stores (Lister Score 90.0), 6th of 10 in AI customer support agents with single sign-on (Lister Score 90.0), 6th of 10 in AI help desks with a free trial (Lister Score 90.0), 6th of 10 in AI help desks with single sign-on (Lister Score 90.0), 6th of 10 in AI help desks for SaaS companies (Lister Score 90.0), 7th of 10 in AI customer support agents with a free trial (Lister Score 90.0), 7th of 10 in AI customer messaging platforms for financial services (Lister Score 90.0) and 7th of 10 in AI customer support agents for SaaS companies (Lister Score 90.0).
#3 in AI help desks that integrate with Salesforce · Lister Score 90.0
Intercom is a complete system for AI and human customer service. It is the only helpdesk with a natively integrated AI Agent called Fin.
Intercom is a complete system for AI and human customer service.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website
“Salesforce Service Cloud Fin resolves Salesforce cases across email, web forms, and live chat without migration.”Intercom, own website
| Rank | AI help desks that integrate with Salesforce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Go4whatsup | 90.0 |
| 3 | Intercom | 90.0 |
| 4 | Help Scout | 88.0 |
| 5 | Ayudo.ai | 86.0 |
| 6 | HappyFox | 86.0 |
| 7 | Rep AI | 86.0 |
| 8 | SearchUnify | 86.0 |
| 9 | Tidio | 86.0 |
| 10 | Telemetron | 78.0 |
#3 in HIPAA compliant AI help desks · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Features a natively integrated AI agent that learns from every conversation.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Intercom helpdesk Intercom is a fully-featured AI-powered helpdesk”Intercom, own website
“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website
| Rank | HIPAA compliant AI help desks | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Intercom | 90.0 |
| 4 | SupportLogic | 90.0 |
| 5 | HappyFox | 86.0 |
| 6 | Hyro | 86.0 |
| 7 | Robylon | 86.0 |
| 8 | SearchUnify | 86.0 |
| 9 | Zingtree | 86.0 |
| 10 | Observe.AI | 82.0 |
#4 in AI customer support agents that integrate with Salesforce · Lister Score 90.0
Intercom is a complete system for AI and human customer service. It is the only helpdesk with a natively integrated AI Agent called Fin.
Intercom is a complete system for AI and human customer service.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website
“Human agents on the Intercom helpdesk and Fin AI Agent both work from the same unified data platform, which connects to Salesforce, HubSpot, and more, so every answer draws on the same customer data.”Intercom, own website
| Rank | AI customer support agents that integrate with Salesforce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Kommunicate | 92.0 |
| 3 | Go4whatsup | 90.0 |
| 4 | Intercom | 90.0 |
| 5 | IrisAgent | 90.0 |
| 6 | Typewise | 90.0 |
| 7 | Help Scout | 88.0 |
| 8 | Rep AI | 86.0 |
| 9 | SearchUnify | 86.0 |
| 10 | Telemetron | 78.0 |
#4 in HIPAA compliant AI customer support agents · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website
“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website
| Rank | HIPAA compliant AI customer support agents | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Richpanel | 92.0 |
| 4 | Intercom | 90.0 |
| 5 | SupportLogic | 90.0 |
| 6 | Capacity | 86.0 |
| 7 | Hyro | 86.0 |
| 8 | Zingtree | 86.0 |
| 9 | Orvera AI | 84.0 |
| 10 | Observe.AI | 82.0 |
#5 in AI customer support agents for Shopify stores · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website
“Shopify Fin uses your Shopify store data to answer customer questions automatically.”Intercom, own website
| Rank | AI customer support agents for Shopify stores | Score |
|---|---|---|
| 1 | Social Intents | 96.0 |
| 2 | Re:amaze | 94.0 |
| 3 | Richpanel | 92.0 |
| 4 | BubblaV | 90.0 |
| 5 | Intercom | 90.0 |
| 6 | Yep AI | 90.0 |
| 7 | Yuma AI | 90.0 |
| 8 | Gorgias | 86.0 |
| 9 | Ringly | 86.0 |
| 10 | Tidio | 86.0 |
#6 in AI customer support agents with single sign-on · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website
“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website
| Rank | AI customer support agents with single sign-on | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Fini AI | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | Kommunicate | 92.0 |
| 6 | Intercom | 90.0 |
| 7 | IrisAgent | 90.0 |
| 8 | Robylon | 86.0 |
| 9 | Zingtree | 86.0 |
| 10 | Tars AI Agents | 84.0 |
#6 in AI help desks with a free trial · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website
“From $0.99 per Fin outcome $29 per seat/mo Start free trial Key features include”Intercom, own website
| Rank | AI help desks with a free trial | Score |
|---|---|---|
| 1 | Chatbase | 96.0 |
| 2 | Social Intents | 96.0 |
| 3 | Macha | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | Molin AI | 92.0 |
| 6 | Intercom | 90.0 |
| 7 | LiveAgent | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Yep AI | 90.0 |
| 10 | Zendesk | 90.0 |
#6 in AI help desks with single sign-on · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website
“Every Advanced feature, plus SSO & identity management HIPAA support Service level agreements (SLAs) Multibrand Messenger / Help Center”Intercom, own website
| Rank | AI help desks with single sign-on | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Brainfish | 94.0 |
| 4 | Fini AI | 94.0 |
| 5 | Wonderchat | 94.0 |
| 6 | Intercom | 90.0 |
| 7 | IrisAgent | 90.0 |
| 8 | LiveAgent | 90.0 |
| 9 | HappyFox | 86.0 |
| 10 | Tars AI Agents | 84.0 |
#6 in AI help desks for SaaS companies · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Intercom is a fully-featured AI-powered helpdesk”Intercom, own website
“It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.”Intercom, own website
| Rank | AI help desks for SaaS companies | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Brainfish | 94.0 |
| 3 | Wonderchat | 94.0 |
| 4 | IrisAgent | 92.0 |
| 5 | My AskAI | 92.0 |
| 6 | Intercom | 90.0 |
| 7 | Pluno AI | 90.0 |
| 8 | SupportLogic | 90.0 |
| 9 | Robylon | 86.0 |
| 10 | Aidbase | 84.0 |
#7 in AI customer support agents with a free trial · Lister Score 90.0
Intercom is a complete system for human and AI customer service. It combines a helpdesk with the Fin AI Agent to streamline support operations.
Provides an omnichannel inbox with Copilot to improve team efficiency.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Our AI Agent and AI architecture trained specifically for customer service Over 2,000 five-star reviews on”Intercom, own website
“14 day free trial. No credit card required.”Intercom, own website
| Rank | AI customer support agents with a free trial | Score |
|---|---|---|
| 1 | Chatbase | 96.0 |
| 2 | Social Intents | 96.0 |
| 3 | Macha | 94.0 |
| 4 | TicketBuddy.ai | 94.0 |
| 5 | Wonderchat | 94.0 |
| 6 | Kommunicate | 92.0 |
| 7 | Intercom | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Yep AI | 90.0 |
| 10 | Hoory AI | 88.0 |
#7 in AI customer messaging platforms for financial services · Lister Score 90.0
Intercom is a complete system for AI and human customer service. It is the only helpdesk with a natively integrated AI Agent called Fin.
Built for growing support teams and enterprises.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“A complete system for AI and human customer service Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website
“Intercom for industries: Technology , Ecommerce , Fintech , Gaming Intercom for scale: Startups , Small business , Enterprise”Intercom, own website
| Rank | AI customer messaging platforms for financial services | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Revve | 94.0 |
| 3 | Social Intents | 94.0 |
| 4 | BubblaV | 92.0 |
| 5 | Kommunicate | 92.0 |
| 6 | Inbenta | 90.0 |
| 7 | Intercom | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Glia | 84.0 |
| 10 | Tars AI Agents | 84.0 |
#7 in AI customer support agents for SaaS companies · Lister Score 90.0
Intercom is a complete system for AI and human customer service. It is the only helpdesk with a natively integrated AI Agent, Fin.
Intercom is a complete system for AI and human customer service.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Intercom is the only helpdesk with a natively integrated AI Agent , Fin .”Intercom, own website
“It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.”Intercom, own website
| Rank | AI customer support agents for SaaS companies | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Macha | 94.0 |
| 3 | Wonderchat | 94.0 |
| 4 | IrisAgent | 92.0 |
| 5 | Kapa.ai | 92.0 |
| 6 | My AskAI | 92.0 |
| 7 | Intercom | 90.0 |
| 8 | Pluno AI | 90.0 |
| 9 | Help Scout | 88.0 |
| 10 | Robylon | 86.0 |
Frequently asked questions
How does Intercom rank on Lister?
Intercom is ranked 3rd of 10 in AI help desks that integrate with Salesforce (Lister Score 90.0), 3rd of 10 in HIPAA compliant AI help desks (Lister Score 90.0), 4th of 10 in AI customer support agents that integrate with Salesforce (Lister Score 90.0), 4th of 10 in HIPAA compliant AI customer support agents (Lister Score 90.0), 5th of 10 in AI customer support agents for Shopify stores (Lister Score 90.0), 6th of 10 in AI customer support agents with single sign-on (Lister Score 90.0), 6th of 10 in AI help desks with a free trial (Lister Score 90.0), 6th of 10 in AI help desks with single sign-on (Lister Score 90.0), 6th of 10 in AI help desks for SaaS companies (Lister Score 90.0), 7th of 10 in AI customer support agents with a free trial (Lister Score 90.0), 7th of 10 in AI customer messaging platforms for financial services (Lister Score 90.0) and 7th of 10 in AI customer support agents for SaaS companies (Lister Score 90.0).