Brainfish
AI agents that resolve tickets inside your systems
Ranked #2 in AI help desks for SaaS companies, and on 1 more ranking.
Brainfish is an AI support agent that resolves complex tickets within your systems. It checks your data and follows policy to close requests automatically.
At a glance
| Best for | B2B customer operations teams |
From Brainfish's own website.
Company facts
| Founded | 2022 |
| Social profiles | LinkedIn, X |
| Brand colour | #fcfff7 |
Facilities and features
Its website also mentions:
- Published pricing
- API
- Integrations
- SOC 2
- GDPR
What stands out
The AI tool resolves refunds and cancellations without human intervention.
“Brainfish checks your systems, follows your policy and closes the ticket, so your team only handles what needs a person. Book a demo SOC 2 Type II”Brainfish, own website
Brainfish maintains SOC 2 Type II certification for security.
“Your data is never used to train models. SOC 2 Type II”Brainfish, own website
How it ranks
Brainfish is ranked 2nd of 10 in AI help desks for SaaS companies (Lister Score 94.0) and 3rd of 10 in AI help desks with single sign-on (Lister Score 94.0).
#2 in AI help desks for SaaS companies · Lister Score 94.0
Brainfish is an AI tool. It says it is built for B2B customer operations teams.
The AI tool resolves tickets by checking systems and following policy exactly.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Resolve the tickets every other AI agent escalates. Refunds, cancellations, account access, bug triage.”Brainfish, own website
“Elisha Anderton COO, CareMaster 76% resolution 2.5× resolution lift +23% user growth Huntress 51%”Brainfish, own website
| Rank | AI help desks for SaaS companies | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Brainfish | 94.0 |
| 3 | Wonderchat | 94.0 |
| 4 | IrisAgent | 92.0 |
| 5 | My AskAI | 92.0 |
| 6 | Intercom | 90.0 |
| 7 | Pluno AI | 90.0 |
| 8 | SupportLogic | 90.0 |
| 9 | Robylon | 86.0 |
| 10 | Aidbase | 84.0 |
#3 in AI help desks with single sign-on · Lister Score 94.0
Brainfish is an AI tool. It says it is built for B2B customer operations teams.
The AI tool resolves refunds and cancellations without human intervention.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Resolve the tickets every other AI agent escalates. Refunds, cancellations, account access, bug triage. Brainfish checks your systems, follows your policy and closes the ticket, so your team only handles what needs a person.”Brainfish, own website
“Custom scope & pricing MSA and SSO support Localized hosting available Talk to enterprise sales”Brainfish, own website
| Rank | AI help desks with single sign-on | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Brainfish | 94.0 |
| 4 | Fini AI | 94.0 |
| 5 | Wonderchat | 94.0 |
| 6 | Intercom | 90.0 |
| 7 | IrisAgent | 90.0 |
| 8 | LiveAgent | 90.0 |
| 9 | HappyFox | 86.0 |
| 10 | Tars AI Agents | 84.0 |
Frequently asked questions
How does Brainfish rank on Lister?
Brainfish is ranked 2nd of 10 in AI help desks for SaaS companies (Lister Score 94.0) and 3rd of 10 in AI help desks with single sign-on (Lister Score 94.0).