LiveAgent
Helpdesk and live chat software
Ranked #7 in AI help desks with a free trial, and on 1 more ranking.
A feature-packed helpdesk software featuring live chat, ticketing, and a built-in call centre.
At a glance
| Price from | $15 per agent/month |
| Best for | Omni-channel support teams needing phone support |
From LiveAgent's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Integrations
What stands out
The product automates up to 75% of conversations with built-in AI chatbots.
“Automate up to 75% of conversations with built-in AI.”LiveAgent, own website
The product unifies email, chat, phone, and social media in a single dashboard.
“Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard with 175+ features and 200+ integrations.”LiveAgent, own website
Worth knowing
The AI tool requires a higher tier plan for full setup and advanced features like call centres.
“AI Agents incl. full setup Call center & IVR Time Rules Reports Proactive chat invitations Agent ratings Sound configuration Service levels (SLA) SSO Custom roles”LiveAgent, own website
How it ranks
LiveAgent is ranked 7th of 10 in AI help desks with a free trial (Lister Score 90.0) and 8th of 10 in AI help desks with single sign-on (Lister Score 90.0).
#7 in AI help desks with a free trial · Lister Score 90.0
LiveAgent is an all-in-one customer service platform combining help desk, live chat, and call centre features. It utilises built-in AI to automate up to seventy-five percent of conversations.
Built for businesses seeking unified support.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Deliver seamless support with AI-powered help desk”LiveAgent, own website
“or $19 billed monthly Try for free AI Agents Ticketing Live chat Knowledgebase Customer Portal Contact forms Automation rules Integrations”LiveAgent, own website
| Rank | AI help desks with a free trial | Score |
|---|---|---|
| 1 | Chatbase | 96.0 |
| 2 | Social Intents | 96.0 |
| 3 | Macha | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | Molin AI | 92.0 |
| 6 | Intercom | 90.0 |
| 7 | LiveAgent | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Yep AI | 90.0 |
| 10 | Zendesk | 90.0 |
#8 in AI help desks with single sign-on · Lister Score 90.0
LiveAgent is an all-in-one customer service platform combining help desk, live chat, and call centre features. It utilises built-in AI to automate up to seventy-five percent of conversations.
Built for businesses seeking unified support.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Deliver seamless support with AI-powered help desk”LiveAgent, own website
“Call center & IVR Time Rules Reports Proactive chat invitations Agent ratings Sound configuration Service levels (SLA) SSO Custom roles”LiveAgent, own website
| Rank | AI help desks with single sign-on | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Brainfish | 94.0 |
| 4 | Fini AI | 94.0 |
| 5 | Wonderchat | 94.0 |
| 6 | Intercom | 90.0 |
| 7 | IrisAgent | 90.0 |
| 8 | LiveAgent | 90.0 |
| 9 | HappyFox | 86.0 |
| 10 | Tars AI Agents | 84.0 |
Frequently asked questions
How does LiveAgent rank on Lister?
LiveAgent is ranked 7th of 10 in AI help desks with a free trial (Lister Score 90.0) and 8th of 10 in AI help desks with single sign-on (Lister Score 90.0).