Zendesk
Complete customer service solution
Ranked #5 in Multilingual AI help desks, and on 1 more ranking.
An industry giant offering a unified agent workspace, ticketing system, and live chat capabilities.
At a glance
| Price from | $55/agent/month |
| Best for | Medium to large enterprises |
From Zendesk's own website.
Company facts
| Founded | 2007 |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, TikTok |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Integrations
What stands out
Zendesk automates up to eighty percent of interactions using AI agents.
“Automate up to 80% of interactions with Zendesk AI agents.”Zendesk, own website
Zendesk allows deployment of self-improving AI agents in existing service platforms.
“Deploy self-improving AI agents in Zendesk or your existing service platform.”Zendesk, own website
Worth knowing
- Steep learning curve for new administrators
How it ranks
Zendesk is ranked 5th of 10 in Multilingual AI help desks (Lister Score 90.0) and 10th of 10 in AI help desks with a free trial (Lister Score 90.0).
#5 in Multilingual AI help desks · Lister Score 90.0
Zendesk is an AI-first service platform designed to deliver faster and higher quality resolutions. It powers customer service with artificial intelligence that continuously improves every interaction.
Automates up to eighty percent of interactions using AI agents.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Zendesk Resolution Platform Deliver faster, higher quality resolutions with the only AI-first service platform Zendesk AI Power your service with AI that continuously improves every resolution”Zendesk, own website
“Register now Pricing Sign in Language English (US) English (UK) Español Español (LATAM) Português Français Deutsch Italiano Nederlands English (Denmark) English (Sweden) English (Australia) English (India) English (Singapore) 日本語 한국어 繁體中文 (台灣) 繁體中文 (香港特區) View demo Contact us Sign in Contact us…”Zendesk, own website
| Rank | Multilingual AI help desks | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Fini AI | 94.0 |
| 3 | BubblaV | 90.0 |
| 4 | Typewise | 90.0 |
| 5 | Zendesk | 90.0 |
| 6 | Ernest | 88.0 |
| 7 | Hoory AI | 88.0 |
| 8 | Filum AI | 84.0 |
| 9 | Polimorphic | 82.0 |
| 10 | Sinitic.ai | 78.0 |
#10 in AI help desks with a free trial · Lister Score 90.0
Zendesk is an AI-first service platform designed to deliver faster and higher quality resolutions. It powers customer service with artificial intelligence that continuously improves every interaction.
Automates up to eighty percent of interactions using AI agents.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“AI-powered customer service platform Automate up to 80% of interactions with Zendesk AI agents.”Zendesk, own website
“to main content Try it for free Platform”Zendesk, own website
| Rank | AI help desks with a free trial | Score |
|---|---|---|
| 1 | Chatbase | 96.0 |
| 2 | Social Intents | 96.0 |
| 3 | Macha | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | Molin AI | 92.0 |
| 6 | Intercom | 90.0 |
| 7 | LiveAgent | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Yep AI | 90.0 |
| 10 | Zendesk | 90.0 |
Frequently asked questions
How does Zendesk rank on Lister?
Zendesk is ranked 5th of 10 in Multilingual AI help desks (Lister Score 90.0) and 10th of 10 in AI help desks with a free trial (Lister Score 90.0).