Macha
Multiple AI agents for one support system
Ranked #2 in GDPR compliant AI help desks, and on 3 more rankings.
Macha is an AI agent platform that resolves customer support tickets using your entire tech stack. It deploys agents that answer in approved wording and escalate when uncertain.
At a glance
| Best for | Support teams seeking high automation rates |
From Macha's own website.
Company facts
| Social profiles | LinkedIn, YouTube |
| Brand colour | #0b0014 |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- GDPR
What stands out
The AI tool grades its own work against specific instructions.
“It grades its own work Every ticket it closes is scored against your instructions.”Macha, own website
Macha provides a success team to help reach over 85% automation.
“Our success team works with you until your category is above 85% automated.”Macha, own website
How it ranks
Macha is ranked 2nd of 10 in GDPR compliant AI help desks (Lister Score 94.0), 2nd of 10 in AI customer support agents for SaaS companies (Lister Score 94.0), 3rd of 10 in AI customer support agents with a free trial (Lister Score 94.0) and 3rd of 10 in AI help desks with a free trial (Lister Score 94.0).
#2 in GDPR compliant AI help desks · Lister Score 94.0
Macha deploys agents that answer in approved wording and escalate when uncertain.
The AI tool grades its own work against specific instructions.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Macha on your help desk Zendesk, Freshdesk, Gorgias, Front, Intercom & HubSpot Chrome Extension Macha in every browser tab Website Chatbot Your agent, embedded on your site”Macha, own website
“GDPR Compliant Fully aligned with global data protection and security standards.”Macha, own website
| Rank | GDPR compliant AI help desks | Score |
|---|---|---|
| 1 | ChatBot by Text | 98.0 |
| 2 | Macha | 94.0 |
| 3 | Revve | 94.0 |
| 4 | TicketBuddy.ai | 94.0 |
| 5 | Wonderchat | 94.0 |
| 6 | Richpanel | 92.0 |
| 7 | Kayako | 90.0 |
| 8 | HappyFox | 86.0 |
| 9 | Robylon | 86.0 |
| 10 | melibo | 78.0 |
#2 in AI customer support agents for SaaS companies · Lister Score 94.0
Macha deploys agents that answer in approved wording and escalate when uncertain.
The AI tool grades its own work against specific instructions.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“AI agents that resolve tickets using your entire stack”Macha, own website
“Nicole Garelick Director of Support Crosschq No guessing, and it escalates the moment it isn’t certain.”Macha, own website
| Rank | AI customer support agents for SaaS companies | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Macha | 94.0 |
| 3 | Wonderchat | 94.0 |
| 4 | IrisAgent | 92.0 |
| 5 | Kapa.ai | 92.0 |
| 6 | My AskAI | 92.0 |
| 7 | Intercom | 90.0 |
| 8 | Pluno AI | 90.0 |
| 9 | Help Scout | 88.0 |
| 10 | Robylon | 86.0 |
#3 in AI customer support agents with a free trial · Lister Score 94.0
Macha deploys agents that answer in approved wording and escalate when uncertain.
The AI tool grades its own work against specific instructions.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“AI agents that resolve tickets using your entire stack”Macha, own website
“Start free trial Get a demo $50 in free credits · No time limit · No credit card”Macha, own website
| Rank | AI customer support agents with a free trial | Score |
|---|---|---|
| 1 | Chatbase | 96.0 |
| 2 | Social Intents | 96.0 |
| 3 | Macha | 94.0 |
| 4 | TicketBuddy.ai | 94.0 |
| 5 | Wonderchat | 94.0 |
| 6 | Kommunicate | 92.0 |
| 7 | Intercom | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Yep AI | 90.0 |
| 10 | Hoory AI | 88.0 |
#3 in AI help desks with a free trial · Lister Score 94.0
Macha deploys agents that answer in approved wording and escalate when uncertain.
The AI tool grades its own work against specific instructions.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“Macha on your help desk Zendesk, Freshdesk, Gorgias, Front, Intercom & HubSpot Chrome Extension Macha in every browser tab Website Chatbot Your agent, embedded on your site”Macha, own website
“Skip to content Product Integrations Pricing Resources Book a demo Log in Start free trial”Macha, own website
| Rank | AI help desks with a free trial | Score |
|---|---|---|
| 1 | Chatbase | 96.0 |
| 2 | Social Intents | 96.0 |
| 3 | Macha | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | Molin AI | 92.0 |
| 6 | Intercom | 90.0 |
| 7 | LiveAgent | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Yep AI | 90.0 |
| 10 | Zendesk | 90.0 |
Frequently asked questions
How does Macha rank on Lister?
Macha is ranked 2nd of 10 in GDPR compliant AI help desks (Lister Score 94.0), 2nd of 10 in AI customer support agents for SaaS companies (Lister Score 94.0), 3rd of 10 in AI customer support agents with a free trial (Lister Score 94.0) and 3rd of 10 in AI help desks with a free trial (Lister Score 94.0).