Kayako
Customer service software made simple
Ranked #2 in AI help desks that integrate with Microsoft Teams, and on 3 more rankings.
A unified customer service platform designed to help support teams deliver personal and connected help experiences.
At a glance
| Price from | $15 per agent/month |
| Best for | Small and medium teams needing a customer journey view |
From Kayako's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- SOC 2
- GDPR
What stands out
The AI tool features expert-led deployment for rapid implementation.
“Either way, the entire deployment is led by our experts, so your AI is configured, trained, and tuned to succeed.”Kayako, own website
The AI tool offers transparent pricing based on resolved tickets.
“Strategy Session → $ 1 Per Resolved Ticket An AI agent that doesn't just respond.”Kayako, own website
Worth knowing
- Slower release cycle for new features recently
How it ranks
Kayako is ranked 2nd of 10 in AI help desks that integrate with Microsoft Teams (Lister Score 90.0), 6th of 10 in AI help desks for financial services (Lister Score 90.0), 7th of 10 in GDPR compliant AI help desks (Lister Score 90.0) and 7th of 10 in AI help desks for ecommerce (Lister Score 90.0).
#2 in AI help desks that integrate with Microsoft Teams · Lister Score 90.0
Kayako is an AI help desk platform that clears backlogs and raises CSAT. It is implemented by an expert team to speed up responses.
The AI tool earns autonomous resolution through a deliberate phased approach.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you,”Kayako, own website
“CRM Salesforce Sync accounts & contacts Communication Slack Team notifications Microsoft Teams Collaborate on tickets WhatsApp Customer messaging Commerce & Billing Shopify”Kayako, own website
| Rank | AI help desks that integrate with Microsoft Teams | Score |
|---|---|---|
| 1 | Social Intents | 94.0 |
| 2 | Kayako | 90.0 |
| 3 | Mizo | 90.0 |
| 4 | Rezolve.ai | 90.0 |
| 5 | Typewise | 90.0 |
| 6 | Atomicwork | 86.0 |
| 7 | Talkative | 86.0 |
| 8 | Pylon | 82.0 |
| 9 | Telemetron | 78.0 |
| 10 | Weloop | 78.0 |
#6 in AI help desks for financial services · Lister Score 90.0
Kayako is an AI help desk platform that clears backlogs and raises CSAT. It is implemented by an expert team to speed up responses.
Built for support leaders.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you,”Kayako, own website
“Financial Services Secure, compliant customer service Healthcare & Wellness”Kayako, own website
| Rank | AI help desks for financial services | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Revve | 94.0 |
| 3 | Social Intents | 94.0 |
| 4 | BubblaV | 92.0 |
| 5 | Inbenta | 90.0 |
| 6 | Kayako | 90.0 |
| 7 | Rezolve.ai | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | Robylon | 86.0 |
| 10 | SearchUnify | 86.0 |
#7 in GDPR compliant AI help desks · Lister Score 90.0
Kayako is an AI help desk platform that clears backlogs and raises CSAT. It is implemented by an expert team to ensure success.
Built for Support leaders scaling operations.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“AI Help Desk and Customer Support Platform | Kayako Product Industries Resources Pricing Book Strategy Session → Channels Email AI-powered email management Chat”Kayako, own website
“Enterprise security & compliance SOC 2 Type II, GDPR, SSO/SAML, role-based access, and audit logs built in from day one.”Kayako, own website
| Rank | GDPR compliant AI help desks | Score |
|---|---|---|
| 1 | ChatBot by Text | 98.0 |
| 2 | Macha | 94.0 |
| 3 | Revve | 94.0 |
| 4 | TicketBuddy.ai | 94.0 |
| 5 | Wonderchat | 94.0 |
| 6 | Richpanel | 92.0 |
| 7 | Kayako | 90.0 |
| 8 | HappyFox | 86.0 |
| 9 | Robylon | 86.0 |
| 10 | melibo | 78.0 |
#7 in AI help desks for ecommerce · Lister Score 90.0
Kayako is an AI help desk platform that clears backlogs and raises CSAT. It is implemented by an expert team to ensure success.
Built for Support leaders scaling operations.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Kayako's AI Help Desk Platform clears backlogs, raises CSAT, and speeds responses — implemented for you,”Kayako, own website
“Request a demo → Industries Retail & E-commerce AI support for online and in-store retail”Kayako, own website
| Rank | AI help desks for ecommerce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Social Intents | 96.0 |
| 3 | eDesk | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | BubblaV | 90.0 |
| 6 | Clanker Support | 90.0 |
| 7 | Kayako | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | HappyFox | 86.0 |
| 10 | Robylon | 86.0 |
Frequently asked questions
How does Kayako rank on Lister?
Kayako is ranked 2nd of 10 in AI help desks that integrate with Microsoft Teams (Lister Score 90.0), 6th of 10 in AI help desks for financial services (Lister Score 90.0), 7th of 10 in GDPR compliant AI help desks (Lister Score 90.0) and 7th of 10 in AI help desks for ecommerce (Lister Score 90.0).