AI / CUSTOMER SUPPORT AGENTS / TALKATIVE

Talkative

Omnichannel AI that’s always evolving, infinitely scalable, and delivers value fast

Ranked #7 in AI customer support agents that integrate with Microsoft Teams, and on 2 more rankings.

Talkative is an AI tool at Coldra Wood, Chepstow Road, NP18 2YB, Newport, GB.

Talkative is an AI customer service solution for contact centres. It combines AI experiences with live support across voice, chat, messaging, and video.

Official website

At a glance

Address	Coldra Wood, Chepstow Road, NP18 2YB, Newport, GB
Best for	contact centres

From Talkative's own website.

Company facts

Founded	2015
Headquarters	Newport, GB
Social profiles	LinkedIn, X, YouTube

Facilities and features

Its website also mentions:

Published pricing
Integrations

What stands out

The product resolves up to 90% of customer queries without human intervention.

“90% Containment rate”Talkative, own website

Talkative delivers high-quality support across all customer favourite channels.

“Omnichannel”Talkative, own website

How it ranks

Talkative is ranked 7th of 10 in AI customer support agents that integrate with Microsoft Teams (Lister Score 86.0), 7th of 10 in AI help desks that integrate with Microsoft Teams (Lister Score 86.0) and 10th of 10 in Best AI contact centre platforms (Lister Score 86.0).

#7 in AI customer support agents that integrate with Microsoft Teams · Lister Score 86.0

Delivers high-quality support across all customer favourite channels.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.

“AI Chatbot Contain up to 90% of online queries and self-service tasks with an intelligent GenAI chatbot.”Talkative, own website

“Microsoft Teams Deliver service and support without leaving Teams”Talkative, own website

Rank	AI customer support agents that integrate with Microsoft Teams	Score
1	Social Intents	94.0
2	Mizo	90.0
3	Rezolve.ai	90.0
4	Typewise	90.0
5	SignalZen	88.0
6	Atomicwork	86.0
7	Talkative	86.0
8	Pylon	82.0
9	Telemetron	78.0
10	Weloop	78.0

#7 in AI help desks that integrate with Microsoft Teams · Lister Score 86.0

Delivers high-quality support across all customer favourite channels.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.

“Talkative provides an AI customer service solution for contact centres, combining AI experiences with live support across voice, chat, messaging, and video.”Talkative, own website

“Microsoft Teams Deliver service and support without leaving Teams”Talkative, own website

Rank	AI help desks that integrate with Microsoft Teams	Score
1	Social Intents	94.0
2	Kayako	90.0
3	Mizo	90.0
4	Rezolve.ai	90.0
5	Typewise	90.0
6	Atomicwork	86.0
7	Talkative	86.0
8	Pylon	82.0
9	Telemetron	78.0
10	Weloop	78.0

#10 in Best AI contact centre platforms · Lister Score 86.0

Talkative is an omnichannel AI customer service solution for contact centres. It combines automated experiences with live support across voice, chat, messaging, and video.

Built for contact centres.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.

“Talkative provides an AI customer service solution for contact centres, combining AI experiences with live support across voice, chat, messaging, and video.”Talkative, own website