AI / CONTACT CENTRE PLATFORMS / DIALPAD CONNECT

Dialpad Connect

Enterprise-grade communications for high-volume contact centres

Ranked #3 in Best AI contact centre platforms.

Dialpad Connect is an AI tool at 94111, San Francisco, United States.

Dialpad Connect Standard plan delivers 99-100% uptime with sentiment analysis, voicemail transcriptions, call tracking metrics, and speech-to-text capabilities. Purpose-built for large contact centres managing high call volumes with substantial operational budgets.

Official website

At a glance

Address	94111, San Francisco, United States
Price from	$15/user/month
Best for	Large contact centres with high call volumes and large budgets

From Dialpad Connect's own website.

Company facts

Founded	2011
Headquarters	San Francisco, United States
Social profiles	LinkedIn, X, Facebook, Instagram, YouTube

Facilities and features

Its website also mentions:

Published pricing
Free trial
Self-serve sign-up
Integrations
SOC 2

What stands out

The product executes complex workflows autonomously across voice and digital channels.

“Execute complex workflows autonomously, from refunds to re bookings, across voice and digital channels with security and governance that actually scales.”Dialpad Connect, own website

Dialpad Connect integrates with major apps like Salesforce and Microsoft Teams.

“Dialpad integrates with all the apps you need—Salesforce, Zendesk, Microsoft Teams, Google Workspace, and more to make your business run smoothly.”Dialpad Connect, own website

Worth knowing

Sentiment analysis and advanced features add complexity to the interface
Best suited for large teams with significant call volumes

How it ranks

Dialpad Connect is ranked 3rd of 10 in Best AI contact centre platforms (Lister Score 94.0).

#3 in Best AI contact centre platforms · Lister Score 94.0

Dialpad Connect is an AI-powered customer communications platform designed to streamline contact centre operations. It enables teams to run high-performing services using real-time artificial intelligence tools.

Integrates with major apps like Salesforce and Microsoft teams.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.