Pylon
The agentic support platform
Ranked #6 in Best AI customer success platforms, and on 2 more rankings.
Pylon is an agentic support platform for B2B teams. It enables humans and agents to collaborate on investigating and resolving customer issues.
At a glance
| Best for | B2B support teams |
From Pylon's own website.
Company facts
| Social profiles | LinkedIn, X |
Facilities and features
Its website also mentions:
- API
- Integrations
What stands out
Pylon allows users to configure workflows using natural language.
“Create workflows, configure agents, routing, and agents just by asking.”Pylon, own website
Pylon investigates issues automatically before human agents open them.
“Pylon investigates every issue before your team opens it.”Pylon, own website
How it ranks
Pylon is ranked 6th of 10 in Best AI customer success platforms (Lister Score 82.0), 8th of 10 in AI customer support agents that integrate with Microsoft Teams (Lister Score 82.0) and 8th of 10 in AI help desks that integrate with Microsoft Teams (Lister Score 82.0).
#6 in Best AI customer success platforms · Lister Score 82.0
Pylon enables humans and agents to collaborate on customer work by investigating, resolving, and acting on every signal.
Supports customers across multiple channels including Slack, email, and phone.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“The Agentic Support Platform Support at Lightspeed Pylon lets humans and agents collaborate on customer work —investigating, resolving, and acting on every signal.”Pylon, own website
| Rank | Best AI customer success platforms | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Wonderchat | 94.0 |
| 4 | SupportLogic | 90.0 |
| 5 | Level AI | 84.0 |
| 6 | Pylon | 82.0 |
| 7 | ASAPP | 80.0 |
| 8 | ipex.cz | 80.0 |
| 9 | Zaion | 80.0 |
| 10 | Cari AI | 78.0 |
#8 in AI customer support agents that integrate with Microsoft Teams · Lister Score 82.0
Pylon enables humans and agents to collaborate on investigating and resolving customer issues.
Investigates issues automatically before human agents open them.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“Support Agent Resolve customer questions automatically across every channel, bringing in humans when judgment is needed.”Pylon, own website
“Microsoft Teams Support customers and manage shared-channel conversations in Microsoft Teams.”Pylon, own website
| Rank | AI customer support agents that integrate with Microsoft Teams | Score |
|---|---|---|
| 1 | Social Intents | 94.0 |
| 2 | Mizo | 90.0 |
| 3 | Rezolve.ai | 90.0 |
| 4 | Typewise | 90.0 |
| 5 | SignalZen | 88.0 |
| 6 | Atomicwork | 86.0 |
| 7 | Talkative | 86.0 |
| 8 | Pylon | 82.0 |
| 9 | Telemetron | 78.0 |
| 10 | Weloop | 78.0 |
#8 in AI help desks that integrate with Microsoft Teams · Lister Score 82.0
Pylon enables humans and agents to collaborate on investigating and resolving customer issues.
Investigates issues automatically before human agents open them.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“The Agentic Support Platform The new way to run customer support.”Pylon, own website
“Microsoft Teams Support customers and manage shared-channel conversations in Microsoft Teams.”Pylon, own website
| Rank | AI help desks that integrate with Microsoft Teams | Score |
|---|---|---|
| 1 | Social Intents | 94.0 |
| 2 | Kayako | 90.0 |
| 3 | Mizo | 90.0 |
| 4 | Rezolve.ai | 90.0 |
| 5 | Typewise | 90.0 |
| 6 | Atomicwork | 86.0 |
| 7 | Talkative | 86.0 |
| 8 | Pylon | 82.0 |
| 9 | Telemetron | 78.0 |
| 10 | Weloop | 78.0 |
Frequently asked questions
How does Pylon rank on Lister?
Pylon is ranked 6th of 10 in Best AI customer success platforms (Lister Score 82.0), 8th of 10 in AI customer support agents that integrate with Microsoft Teams (Lister Score 82.0) and 8th of 10 in AI help desks that integrate with Microsoft Teams (Lister Score 82.0).