eDesk
Multichannel support for Shopify Plus merchants
Ranked #3 in AI help desks for ecommerce, and on 1 more ranking.
eDesk consolidates support across Shopify Plus with over 200 global marketplaces, featuring an AI Agent that resolves more than 70% of routine inquiries across integrated channels.
At a glance
| Price from | Custom pricing |
| Best for | Merchants with Shopify Plus as part of a larger multichannel strategy |
From eDesk's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- API
- Integrations
What stands out
The product automates up to sixty-five percent of support across every channel using a single AI agent.
“Automate up to 65% of customer support across every ecommerce platform you sell on all from a single mailbox.”eDesk, own website
The product offers over three hundred integrations with major marketplaces and platforms.
“Integrations Marketplaces Amazon eBay Walmart Mirakl Global Marketplace Veepee Communication TikTok Shop Instagram Facebook WhatsApp Gmail eDesk Talk D2C & Retail”eDesk, own website
Worth knowing
The AI agent incurs a per outcome charge rather than being fully included in the base price.
“Billed annually Billed monthly 20% off annual Essential AI Agent included $0.99 per outcome i For small teams getting started with AI-powered support”eDesk, own website
How it ranks
eDesk is ranked 3rd of 10 in AI help desks for ecommerce (Lister Score 94.0) and 6th of 10 in AI help desks that integrate with WhatsApp (Lister Score 92.0).
#3 in AI help desks for ecommerce · Lister Score 94.0
eDesk is an AI-powered helpdesk that centralises customer messages and order data. It automates repetitive work to help teams reply faster and keep shoppers happy.
The AI tool automates up to sixty five percent of support across every channel.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“eDesk s AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.”eDesk, own website
“AI-powered eCommerce customer support software | eDesk Skip to content Product Product”eDesk, own website
| Rank | AI help desks for ecommerce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Social Intents | 96.0 |
| 3 | eDesk | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | BubblaV | 90.0 |
| 6 | Clanker Support | 90.0 |
| 7 | Kayako | 90.0 |
| 8 | Typewise | 90.0 |
| 9 | HappyFox | 86.0 |
| 10 | Robylon | 86.0 |
#6 in AI help desks that integrate with WhatsApp · Lister Score 92.0
eDesk is an AI-powered helpdesk that centralises customer messages and order data. It automates repetitive work to help teams reply faster and keep shoppers happy.
Connects with over three hundred integrations for unified customer communication.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 16.
“eDesk s AI-powered Helpdesk centralizes every message and order so your team replies faster, automates repetitive work, and keeps customers happy.”eDesk, own website
“Marketplace WhatsApp Business Recieve and respond to Whatsapp Business messages centrally in eDesk”eDesk, own website
| Rank | AI help desks that integrate with WhatsApp | Score |
|---|---|---|
| 1 | ChatBot by Text | 98.0 |
| 2 | Chatbase | 94.0 |
| 3 | Revve | 94.0 |
| 4 | Social Intents | 94.0 |
| 5 | Aivastark | 92.0 |
| 6 | eDesk | 92.0 |
| 7 | Savena | 90.0 |
| 8 | Yep AI | 90.0 |
| 9 | Ayudo.ai | 86.0 |
| 10 | Robylon | 86.0 |
Frequently asked questions
How does eDesk rank on Lister?
eDesk is ranked 3rd of 10 in AI help desks for ecommerce (Lister Score 94.0) and 6th of 10 in AI help desks that integrate with WhatsApp (Lister Score 92.0).