Help Scout
Customer service software made for people
Ranked #4 in AI help desks that integrate with Salesforce, and on 4 more rankings.
A shared inbox and customer communication platform built specifically for growing customer-centric teams.
At a glance
| Price from | $20 per user/month |
| Best for | Growing businesses valuing a personal touch |
From Help Scout's own website.
Company facts
| Founded | 2011 |
| Headquarters | Boston |
| Industry | Software industry |
| Social profiles | LinkedIn, X, Facebook, Instagram |
| Brand colour | #4176fa |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- SOC 2
- Mobile app
What stands out
Help Scout's Compass AI agent resolves a high percentage of requests on average.
“Help Scout’s Compass AI agent resolves 73% of the requests it receives on average. Handoffs carry context”Help Scout, own website
The product brings email, SMS, social, chat, and voice into one clean space.
“Inbox brings email, SMS, social, chat, and voice into one clean space. Assignments happen automatically.”Help Scout, own website
Worth knowing
- Lacks some of the ultra-complex routing of enterprise rivals
How it ranks
Help Scout is ranked 4th of 10 in AI help desks that integrate with Salesforce (Lister Score 88.0), 7th of 10 in AI customer support agents that integrate with Salesforce (Lister Score 88.0), 7th of 10 in AI customer support agents for insurance (Lister Score 88.0), 9th of 10 in AI customer support agents for SaaS companies (Lister Score 88.0) and 10th of 10 in AI customer support agents for ecommerce (Lister Score 88.0).
#4 in AI help desks that integrate with Salesforce · Lister Score 88.0
Help Scout is an AI-driven support platform designed for customer-first brands. It enables teams to resolve conversations faster while understanding the larger story they are telling.
Help Scout is an AI-driven support platform designed for customer-first brands.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“Most AI support platforms force teams to compromise on service. With Help Scout, even the highest standards scale.”Help Scout, own website
“Advanced workflows Two advanced SLA policies Secure customer portal Unlimited AI Drafts Round robin routing Salesforce, Jira, and HubSpot”Help Scout, own website
| Rank | AI help desks that integrate with Salesforce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Go4whatsup | 90.0 |
| 3 | Intercom | 90.0 |
| 4 | Help Scout | 88.0 |
| 5 | Ayudo.ai | 86.0 |
| 6 | HappyFox | 86.0 |
| 7 | Rep AI | 86.0 |
| 8 | SearchUnify | 86.0 |
| 9 | Tidio | 86.0 |
| 10 | Telemetron | 78.0 |
#7 in AI customer support agents that integrate with Salesforce · Lister Score 88.0
Help Scout is an AI-driven support platform designed for customer-first brands. It enables teams to resolve conversations faster while understanding the larger story they are telling.
Brings email, SMS, social, chat, and voice into one clean space.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“AI built for the right response, not just the fastest Help Scout s Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.”Help Scout, own website
“Advanced workflows Two advanced SLA policies Secure customer portal Unlimited AI Drafts Round robin routing Salesforce, Jira, and HubSpot”Help Scout, own website
| Rank | AI customer support agents that integrate with Salesforce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Kommunicate | 92.0 |
| 3 | Go4whatsup | 90.0 |
| 4 | Intercom | 90.0 |
| 5 | IrisAgent | 90.0 |
| 6 | Typewise | 90.0 |
| 7 | Help Scout | 88.0 |
| 8 | Rep AI | 86.0 |
| 9 | SearchUnify | 86.0 |
| 10 | Telemetron | 78.0 |
#7 in AI customer support agents for insurance · Lister Score 88.0
Help Scout is an AI-driven support platform designed for customer-first brands. It enables teams to resolve conversations faster while understanding the larger story they are telling.
Brings email, SMS, social, chat, and voice into one clean space.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“Help Scout’s Compass AI agent resolves 73% of the requests it receives on average.”Help Scout, own website
“Customers Education SaaS Manufacturing & Logistics Real Estate Property Management Healthcare Ecommerce Financial Services Insurance Professional Services Customer stories”Help Scout, own website
| Rank | AI customer support agents for insurance | Score |
|---|---|---|
| 1 | PolyAI | 94.0 |
| 2 | Kommunicate | 92.0 |
| 3 | BubblaV | 90.0 |
| 4 | Inbenta | 90.0 |
| 5 | Typewise | 90.0 |
| 6 | Yellow.ai | 90.0 |
| 7 | Help Scout | 88.0 |
| 8 | Oriserve | 88.0 |
| 9 | Capacity | 86.0 |
| 10 | SearchUnify | 86.0 |
#9 in AI customer support agents for SaaS companies · Lister Score 88.0
Help Scout is an AI-driven support platform designed for customer-first brands. It enables teams to resolve conversations faster while understanding the larger story they are telling.
Brings email, SMS, social, chat, and voice into one clean space.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“Help Scout s Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.”Help Scout, own website
“Customers Education SaaS Manufacturing & Logistics Real Estate Property Management Healthcare Ecommerce Financial Services Insurance Professional Services Customer stories”Help Scout, own website
| Rank | AI customer support agents for SaaS companies | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Macha | 94.0 |
| 3 | Wonderchat | 94.0 |
| 4 | IrisAgent | 92.0 |
| 5 | Kapa.ai | 92.0 |
| 6 | My AskAI | 92.0 |
| 7 | Intercom | 90.0 |
| 8 | Pluno AI | 90.0 |
| 9 | Help Scout | 88.0 |
| 10 | Robylon | 86.0 |
#10 in AI customer support agents for ecommerce · Lister Score 88.0
Help Scout is an AI-driven support platform designed for customer-first brands. It delivers exceptional support at every touchpoint through integrated tools.
Brings email, SMS, social, chat, and voice into one space.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“Help Scout s Compass AI Agent combines frontier models with insights learned from 3+ billion conversations.”Help Scout, own website
“Customers Education SaaS Manufacturing & Logistics Real Estate Property Management Healthcare Ecommerce Financial Services Insurance Professional Services Customer stories”Help Scout, own website
| Rank | AI customer support agents for ecommerce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Social Intents | 96.0 |
| 3 | Re:amaze | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | Kommunicate | 92.0 |
| 6 | BubblaV | 90.0 |
| 7 | Inbenta | 90.0 |
| 8 | SmartReply | 90.0 |
| 9 | Typewise | 90.0 |
| 10 | Help Scout | 88.0 |
Frequently asked questions
How does Help Scout rank on Lister?
Help Scout is ranked 4th of 10 in AI help desks that integrate with Salesforce (Lister Score 88.0), 7th of 10 in AI customer support agents that integrate with Salesforce (Lister Score 88.0), 7th of 10 in AI customer support agents for insurance (Lister Score 88.0), 9th of 10 in AI customer support agents for SaaS companies (Lister Score 88.0) and 10th of 10 in AI customer support agents for ecommerce (Lister Score 88.0).