Tidio

Customer service software with live chat and AI

Ranked #6 in AI help desks with a free plan, and on 2 more rankings.

An all-in-one customer service solution combining live chat, AI chatbots, and email marketing.

At a glance

Price from	$29/month
Best for	Small businesses and online shops

From Tidio's own website.

Company facts

Social profiles

LinkedIn, X, Facebook, Instagram, YouTube, Product Hunt

Facilities and features

Its website also mentions:

Published pricing
Free plan
Self-serve sign-up
Integrations

What stands out

The AI tool recommends products and recovers abandoned carts during conversations.

“Lyro recommends products, recovers carts, and captures leads mid-conversation. Attribution shows what each chat earned.”Tidio, own website

Tidio unifies live chat, email, and social media into one shared inbox.

“all_inbox Multichannel inbox Live Chat, email, Instagram, Messenger, and WhatsApp in one shared inbox, with one customer history behind every conversation.”Tidio, own website

Worth knowing

Advanced AI features cost extra

How it ranks

Tidio is ranked 6th of 10 in AI help desks with a free plan (Lister Score 86.0), 9th of 10 in AI help desks that integrate with Salesforce (Lister Score 86.0) and 10th of 10 in AI customer support agents for Shopify stores (Lister Score 86.0).

#6 in AI help desks with a free plan · Lister Score 86.0

Tidio is an AI customer service platform that turns chats into revenue. It ranks highly in independent evaluations for its AI agents.

Unifies live chat, email, and social media into one shared inbox.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.

“Our customer service platform brings together a help desk , live chat , chatbot (Flows) , and an AI agent (Lyro) .”Tidio, own website

“Start for free chevron_right Contact sales check_circle Free plan forever check_circle Paid plans from $29/mo, no surprise upgrades”Tidio, own website

Rank	AI help desks with a free plan	Score
1	AIHelp	92.0
2	Aivastark	92.0
3	Molin AI	92.0
4	Solveo AI	92.0
5	BatonoTalk	86.0
6	Tidio	86.0
7	Jortty	84.0
8	Kust	84.0
9	Tars AI Agents	84.0
10	Appzo	82.0

#9 in AI help desks that integrate with Salesforce · Lister Score 86.0

Tidio is an AI customer service platform that turns chats into revenue.

Unifies live chat, email, and social media in one inbox.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.

“Our customer service platform brings together a help desk , live chat , chatbot (Flows) , and an AI agent (Lyro) .”Tidio, own website

“Seamlessly integrate your favorite apps like Salesforce, Zendesk, and Shopify to streamline support, automate workflows, and deliver exceptional customer experience.”Tidio, own website

Rank	AI help desks that integrate with Salesforce	Score
1	Fin	98.0
2	Go4whatsup	90.0
3	Intercom	90.0
4	Help Scout	88.0
5	Ayudo.ai	86.0
6	HappyFox	86.0
7	Rep AI	86.0
8	SearchUnify	86.0
9	Tidio	86.0
10	Telemetron	78.0

#10 in AI customer support agents for Shopify stores · Lister Score 86.0

Tidio is an AI customer service platform that turns chats into revenue. It ranks highly in independent evaluations for its AI agents.

Unifies multiple channels like chat and email into one shared inbox.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 8.