Yuma AI
Ecommerce AI for support, sales, social & chat
Ranked #5 in AI contact centre platforms for ecommerce, and on 3 more rankings.
Yuma AI is an AI tool at 245 Main Street, 2nd Floor, 02142, Cambridge, US.
Yuma AI is an ecommerce support tool that autonomously resolves customer conversations. It integrates with any ecommerce platform and helpdesk to handle pre-purchase, post-purchase, and social queries.
At a glance
| Address | 245 Main Street, 2nd Floor, 02142, Cambridge, US |
| Best for | ecommerce teams |
From Yuma AI's own website.
Company facts
| Founded | 2022 |
| Headquarters | Cambridge, US |
| Social profiles | LinkedIn, X, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Integrations
What stands out
Yuma AI automates up to 89% of tickets end to end.
“89% automation 63% cost savings 150K+ tickets/month”Yuma AI, own website
The AI tool uses outcome-based pricing for fully resolved tickets only.
“You only pay when Yuma fully resolves a ticket”Yuma AI, own website
Worth knowing
Yuma AI requires a twelve-month commitment on all plans.
“Every plan carries a 12-month commitment and pays only for fully automated resolutions.”Yuma AI, own website
How it ranks
Yuma AI is ranked 5th of 10 in AI contact centre platforms for ecommerce (Lister Score 90.0), 7th of 10 in AI customer support agents for Shopify stores (Lister Score 90.0), 8th of 10 in Best AI customer messaging platforms (Lister Score 92.0) and 10th of 10 in AI customer messaging platforms for ecommerce (Lister Score 90.0).
#5 in AI contact centre platforms for ecommerce · Lister Score 90.0
Built for ecommerce teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“AI agents plug into your helpdesk and handle WISMO, returns, refunds, cancellations, subscription changes, and address edits end to end. They take actions, not just send replies.”Yuma AI, own website
“Built for any eCommerce platform. Connects to your helpdesk.”Yuma AI, own website
| Rank | AI contact centre platforms for ecommerce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Social Intents | 96.0 |
| 3 | Wonderchat | 94.0 |
| 4 | Molin AI | 92.0 |
| 5 | Yuma AI | 90.0 |
| 6 | SignalZen | 88.0 |
| 7 | Robylon | 86.0 |
| 8 | SigmaMind AI | 86.0 |
| 9 | Crescendo.ai | 84.0 |
| 10 | Orvera AI | 84.0 |
#7 in AI customer support agents for Shopify stores · Lister Score 90.0
Built for ecommerce teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Named a High Performer for AI Customer Support Agents”Yuma AI, own website
“Plug Yuma into your helpdesk (Gorgias, Zendesk, Kustomer, Gladly, Re:amaze) and your Shopify store.”Yuma AI, own website
| Rank | AI customer support agents for Shopify stores | Score |
|---|---|---|
| 1 | Social Intents | 96.0 |
| 2 | Re:amaze | 94.0 |
| 3 | Richpanel | 92.0 |
| 4 | BubblaV | 90.0 |
| 5 | Intercom | 90.0 |
| 6 | Yep AI | 90.0 |
| 7 | Yuma AI | 90.0 |
| 8 | Gorgias | 86.0 |
| 9 | Ringly | 86.0 |
| 10 | Tidio | 86.0 |
#8 in Best AI customer messaging platforms · Lister Score 92.0
Yuma AI handles pre-purchase questions, support tickets, and social media interactions across various channels.
Takes actions like processing returns and refunds end to end.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 12.
“Every stage of the customer journey, handled by the right AI agent Autonomously resolve up to 89% of conversations across pre-purchase questions, support tickets, and social DMs.”Yuma AI, own website
| Rank | Best AI customer messaging platforms | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Chatbase | 96.0 |
| 3 | Revve | 96.0 |
| 4 | Social Intents | 96.0 |
| 5 | AIHelp | 92.0 |
| 6 | IllumiChat | 92.0 |
| 7 | Kommunicate | 92.0 |
| 8 | Yuma AI | 92.0 |
| 9 | Go4whatsup | 90.0 |
| 10 | Savena | 90.0 |
#10 in AI customer messaging platforms for ecommerce · Lister Score 90.0
The AI tool uses outcome-based pricing for fully resolved tickets only.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“Support AI Support AI Sales AI Sales AI Social AI Social AI Support AI Post-Purchase Resolve, don t just respond.”Yuma AI, own website
“Built for any eCommerce platform. Connects to your helpdesk.”Yuma AI, own website
| Rank | AI customer messaging platforms for ecommerce | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Social Intents | 96.0 |
| 3 | Re:amaze | 94.0 |
| 4 | Wonderchat | 94.0 |
| 5 | Kommunicate | 92.0 |
| 6 | Molin AI | 92.0 |
| 7 | Inbenta | 90.0 |
| 8 | SmartReply | 90.0 |
| 9 | Typewise | 90.0 |
| 10 | Yuma AI | 90.0 |
Frequently asked questions
Where is Yuma AI?
Yuma AI is at 245 Main Street, 2nd Floor, 02142, Cambridge, US.
How does Yuma AI rank on Lister?
Yuma AI is ranked 5th of 10 in AI contact centre platforms for ecommerce (Lister Score 90.0), 7th of 10 in AI customer support agents for Shopify stores (Lister Score 90.0), 8th of 10 in Best AI customer messaging platforms (Lister Score 92.0) and 10th of 10 in AI customer messaging platforms for ecommerce (Lister Score 90.0).