PolyAI
The agentic dialog platform for enterprise voice AI
Ranked #1 in AI customer support agents for insurance, and on 1 more ranking.
PolyAI is an enterprise voice AI platform that builds agentic dialog systems. It enables organisations to design, build, and optimise conversational experiences across multiple channels.
At a glance
| Best for | enterprise customer service teams |
From PolyAI's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- API
- Integrations
- SOC 2
- GDPR
What stands out
The AI tool offers pre-built integrations and open APIs for seamless system connectivity.
“and open APIs enable your AI agents to work seamlessly with all of your existing systems.”PolyAI, own website
The AI tool maintains high security standards with SOC 2+ and ISO 27001 certifications.
“SOC 2+ Type 2, ISO 27001, PCI DSS, GDPR.”PolyAI, own website
How it ranks
PolyAI is ranked 1st of 10 in AI customer support agents for insurance (Lister Score 94.0) and 1st of 10 in AI voice agent platforms for insurance (Lister Score 94.0).
#1 in AI customer support agents for insurance · Lister Score 94.0
The AI tool offers pre-built integrations and open APIs for seamless system connectivity.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.”PolyAI, own website
“Industries Consumer services Financial services Healthcare Hotels Insurance Restaurants Retail Telecom Travel Utilities Use cases Account management Authentication Call routing”PolyAI, own website
| Rank | AI customer support agents for insurance | Score |
|---|---|---|
| 1 | PolyAI | 94.0 |
| 2 | Kommunicate | 92.0 |
| 3 | BubblaV | 90.0 |
| 4 | Inbenta | 90.0 |
| 5 | Typewise | 90.0 |
| 6 | Yellow.ai | 90.0 |
| 7 | Help Scout | 88.0 |
| 8 | Oriserve | 88.0 |
| 9 | Capacity | 86.0 |
| 10 | SearchUnify | 86.0 |
#1 in AI voice agent platforms for insurance · Lister Score 94.0
The AI tool offers pre-built integrations and open APIs for seamless system connectivity.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 16.
“PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation.”PolyAI, own website
“Industries Consumer services Financial services Healthcare Hotels Insurance Restaurants Retail Telecom Travel Utilities Use cases Account management Authentication Call routing”PolyAI, own website
| Rank | AI voice agent platforms for insurance | Score |
|---|---|---|
| 1 | PolyAI | 94.0 |
| 2 | Retell AI | 94.0 |
| 3 | Kommunicate | 92.0 |
| 4 | Inbenta | 90.0 |
| 5 | Oriserve | 88.0 |
| 6 | Orvera AI | 84.0 |
| 7 | Observe.AI | 82.0 |
| 8 | ASAPP | 80.0 |
| 9 | Cognigy | 80.0 |
| 10 | Replicant | 80.0 |
Frequently asked questions
How does PolyAI rank on Lister?
PolyAI is ranked 1st of 10 in AI customer support agents for insurance (Lister Score 94.0) and 1st of 10 in AI voice agent platforms for insurance (Lister Score 94.0).