Ernest
An AI support agent that answers, resolves, and reports.
Ranked #6 in Multilingual AI help desks, and on 1 more ranking.
Ernest is an AI customer support agent for Shopify stores. It answers customers and identifies sales barriers.
Facilities and features
Its website also mentions:
- Published pricing
- Free plan
- Self-serve sign-up
- Integrations
What stands out
Ernest resolves order issues like cancellations and returns automatically.
“Connect Shopify or WooCommerce and Ernest acts: cancels unfulfilled orders, prepares refunds, and starts returns on Shopify.”Ernest, own website
The AI tool detects languages and replies in kind without setup.
“Ernest detects the language of every message and replies in kind.”Ernest, own website
Worth knowing
The widget stops opening new conversations once the free tier limit is reached.
“The widget stops opening new conversations.”Ernest, own website
How it ranks
Ernest is ranked 6th of 10 in Multilingual AI help desks (Lister Score 88.0) and 8th of 10 in Multilingual AI customer support agents (Lister Score 88.0).
#6 in Multilingual AI help desks · Lister Score 88.0
Resolves order issues like cancellations and returns automatically.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 8.
“Ernest — AI Customer Support Agent for Shopify Stores Ernest”Ernest, own website
“Speaks your customer s language Ernest detects the language of every message and replies in kind.”Ernest, own website
| Rank | Multilingual AI help desks | Score |
|---|---|---|
| 1 | Fin | 98.0 |
| 2 | Fini AI | 94.0 |
| 3 | BubblaV | 90.0 |
| 4 | Typewise | 90.0 |
| 5 | Zendesk | 90.0 |
| 6 | Ernest | 88.0 |
| 7 | Hoory AI | 88.0 |
| 8 | Filum AI | 84.0 |
| 9 | Polimorphic | 82.0 |
| 10 | Sinitic.ai | 78.0 |
#8 in Multilingual AI customer support agents · Lister Score 88.0
Resolves order issues like cancellations and returns automatically.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 20; buying information on its own site 8.
“Ernest — AI Customer Support Agent for Shopify Stores”Ernest, own website
“Ernest detects the language of every message and replies in kind. No setup, no translation add-on.”Ernest, own website
| Rank | Multilingual AI customer support agents | Score |
|---|---|---|
| 1 | Fini AI | 94.0 |
| 2 | TicketBuddy.ai | 94.0 |
| 3 | BubblaV | 90.0 |
| 4 | Go4whatsup | 90.0 |
| 5 | Inbenta | 90.0 |
| 6 | SupportLogic | 90.0 |
| 7 | Typewise | 90.0 |
| 8 | Ernest | 88.0 |
| 9 | Hoory AI | 88.0 |
| 10 | Oriserve | 88.0 |
Frequently asked questions
How does Ernest rank on Lister?
Ernest is ranked 6th of 10 in Multilingual AI help desks (Lister Score 88.0) and 8th of 10 in Multilingual AI customer support agents (Lister Score 88.0).