CX Index
The early warning in your customer data
CX Index is a specialist Voice of the Customer platform built natively on Genesys Cloud CX. It collects feedback across every channel and ties each response to the underlying interaction.
| Best for | regulated contact centres using Genesys |
| Website | cxindex.com |
Company facts
| Founded | 2012 |
| Headquarters | Dún Laoghaire, IE |
| Social profiles | LinkedIn, X |
Facilities and features
- Self-serve sign-up
- API
- Integrations
- GDPR
What stands out
The product scores automated journeys alongside agents for unified performance analysis.
“CX Index scores automated journeys the same way it scores agents, so human, bot and blended interactions sit on one Performance Index and”CX Index, own website
The product uses AI to explain changes in feedback and identify causes automatically.
“When something changes, it tells you what happened and why, then starts the fix.”CX Index, own website
Strengths and trade-offs
- The product scores automated journeys alongside agents for unified performance analysis.
- The product uses AI to explain changes in feedback and identify causes automatically.
Appears in
How CX Index ranks
#8 in Customer success software with Salesforce integration
How the score is made up: Evidence on its own site 20; How complete its published information is 16; Fit to this ranking's criteria 40; Buying information on its own site 12.
“CX Index is a Voice of the Customer platform. It collects customer feedback on every channel, ties each response to the Genesys interaction that caused it,”CX Index, own website
“Plugs into the systems you already run. Genesys and Salesforce out of the box, with REST API, CSV, SFTP, manual triggering and custom integrations for everything else.”CX Index, own website
Alternatives to CX Index
 UserpilotUserpilot AI gets your features adopted. | #1 in Customer success software with Salesforce integration | 94.0 |
 FlowlaTurn your best rep into a system with AI-driven execution. | #2 in Customer success software with Salesforce integration | 90.0 |
 InfluitiveProduct | #3 in Customer success software with Salesforce integration | 90.0 |
 PlanhatThe world's first multiplayer customer agent | #4 in Customer success software with Salesforce integration | 90.0 |
 ThriveStackProduct | #5 in Customer success software with Salesforce integration | 90.0 |
 VitallyYour copilot for customer success | #6 in Customer success software with Salesforce integration | 90.0 |
Questions about CX Index
Who is CX Index best for?
CX Index is best for regulated contact centres using Genesys.
Where does CX Index rank?
CX Index is ranked #8 in Customer success software with Salesforce integration (Lister Score 88.0).
What are the best alternatives to CX Index?
The closest alternatives on Lister are Userpilot (#1 in Customer success software with Salesforce integration), Flowla (#2 in Customer success software with Salesforce integration) and Influitive (#3 in Customer success software with Salesforce integration).
Where is CX Index based?
CX Index is headquartered in Dún Laoghaire, IE, and was founded in 2012.
Is this your company?
Claim CX Index to suggest corrections to its listing (pricing, features, details) or ask about an enhanced profile. We review every claim before anything changes.