Toptal sells outsourcing in three shapes: staff augmentation from its freelance network, Managed Delivery where a dedicated Toptal delivery manager runs a defined project from start to finish, and Managed Services where an ongoing function runs against a tailored SLA with a dedicated customer success manager. The network spans developers, designers, marketing experts, management consultants, product managers, project managers and sales experts, and the site shows engagements from a single contractor up to teams of 40+ for Priceline and 45+ for Tropicana and Okta. The work is delivered by freelancers, which is how Toptal describes its own talent, rather than by salaried staff.
| Pricing from | $79/month platform subscription, talent and project rates quoted separately |
| Best for | Buyers who want a named Toptal manager accountable for a project outcome or an ongoing function, rather than only a supply of vetted contractors to manage themselves |
| Website | www.toptal.com |
Strengths and trade-offs
- Managed Delivery and Managed Services put a named Toptal delivery or customer success manager on the hook for the outcome, and Toptal states it is responsible for managing the team, tools and processes needed to achieve your deliverables
- Screening is documented stage by stage on the site, and engagements open with a trial period of up to two weeks that you pay for only if you are satisfied
- Nothing about the cost of the actual work is published: the only public figure is the $79 monthly platform fee, so hourly and project rates for any of the three service shapes can only be established by going through a sales conversation
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