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Zendesk Guide

Customer-facing knowledge base bundled with support suite

RANKED #5 · TOP 10 KNOWLEDGE-BASE SOFTWARELISTERSCORE 88.6

Zendesk Guide is part of the Zendesk Suite, bundling ticketing, chat, phone support, and knowledge base functionality. AI is trained on 18 billion support interactions, making it particularly powerful for high-volume customer service organisations.

Pricing from	$19/agent/month
Best for	High-volume customer service teams
Website	zendesk.com

Strengths and trade-offs

AI trained on massive support dataset improves recommendations
Integrated suite reduces context switching for support teams

Full suite purchase required; cannot buy Guide alone
Less flexible for teams needing only knowledge base functionality

Appears in

SAASVERIFIED

Top 10 Knowledge-Base Software

Notion95.02

Confluence93.53

Slite91.8RANKINGfull ranking →

Alternatives to Zendesk Guide

Notion The connected workspace where better, faster work happens	#1 in Top 10 Knowledge-Base Software	95.0
Confluence The enterprise workspace for team collaboration	#2 in Top 10 Knowledge-Base Software	93.5
Slite The async knowledge base for remote teams	#3 in Top 10 Knowledge-Base Software	91.8
Guru Capture, verify, and share company knowledge	#4 in Top 10 Knowledge-Base Software	90.2
HelpJuice Simple, fast knowledge base software for small teams	#6 in Top 10 Knowledge-Base Software	86.9
Document360 Build a world-class knowledge base for your software	#7 in Top 10 Knowledge-Base Software	85.1

Questions about Zendesk Guide

How much does Zendesk Guide cost?

Lister lists Zendesk Guide's pricing as: $19/agent/month.

Who is Zendesk Guide best for?

Zendesk Guide is best for high-volume customer service teams.

Where does Zendesk Guide rank?

Zendesk Guide is ranked #5 in Top 10 Knowledge-Base Software (Lister Score 88.6).

What are the best alternatives to Zendesk Guide?

The closest alternatives on Lister are Notion (#1 in Top 10 Knowledge-Base Software), Confluence (#2 in Top 10 Knowledge-Base Software) and Slite (#3 in Top 10 Knowledge-Base Software).

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