SOFTWARE / COMPLAINT MANAGEMENT / FLIPDESK

FlipDesk

Organise your service and sell more with one tool

Ranked #5 in Best complaint management software.

FlipDesk is a software at Avenida Prefeito Osmar Cunha, 416 - Sala 1108, Florianópolis, BR.

FlipDesk unifies customer service, sales and post-sales into a single platform. It manages the entire journey from initial lead to final follow-up.

Official website

At a glance

Address	Avenida Prefeito Osmar Cunha, 416 - Sala 1108, Florianópolis, BR
Best for	teams seeking an all-in-one CRM and support solution

From FlipDesk's own website.

Company facts

Headquarters	Florianópolis, BR
Social profiles	LinkedIn, Instagram

Facilities and features

Its website also mentions:

What stands out

The product integrates eight communication channels into one dashboard.

“Oito canais na mesma caixa, do WhatsApp oficial ao SMS App para iPhone e Android, para atender fora do computador”FlipDesk, own website

The product includes built-in AI for automated responses and triage.

“IA inclusa em todos os planos, sem ferramenta separada”FlipDesk, own website

Worth knowing

The entry-level plan restricts users to only two agents and one channel.

“2 atendentes · 1 canal”FlipDesk, own website

How it ranks

FlipDesk is ranked 5th of 10 in Best complaint management software (Lister Score 84.0).

#5 in Best complaint management software · Lister Score 84.0

Integrates eight communication channels into one dashboard.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 8.

“Quem atende não deveria perguntar de novo o que o cliente já respondeu semana passada. Cada contato guarda pedidos, negociações e pendências ao lado da mensagem,”FlipDesk, own website