LiveAgent
Helpdesk and live chat software
Ranked #2 in Best complaint management software, and on 3 more rankings.
A feature-packed helpdesk software featuring live chat, ticketing, and a built-in call centre.
At a glance
| Price from | $15 per agent/month |
| Best for | Omni-channel support teams needing phone support |
From LiveAgent's own website.
Company facts
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Integrations
What stands out
The product automates up to 75% of conversations with built-in AI chatbots.
“Automate up to 75% of conversations with built-in AI.”LiveAgent, own website
The product unifies email, chat, phone, and social media in a single dashboard.
“Email, live chat, phone, social media, WhatsApp, Viber, knowledge base — all unified in a single dashboard with 175+ features and 200+ integrations.”LiveAgent, own website
Worth knowing
The AI tool requires a higher tier plan for full setup and advanced features like call centres.
“AI Agents incl. full setup Call center & IVR Time Rules Reports Proactive chat invitations Agent ratings Sound configuration Service levels (SLA) SSO Custom roles”LiveAgent, own website
How it ranks
LiveAgent is ranked 2nd of 10 in Best complaint management software (Lister Score 92.0), 4th of 10 in IT service management software for small businesses (Lister Score 92.0), 8th of 10 in Complaint management software for small businesses (Lister Score 92.0) and 8th of 10 in Shared inbox software for small businesses (Lister Score 92.0).
#2 in Best complaint management software · Lister Score 92.0
LiveAgent is an all-in-one customer service platform combining help desk, live chat, and call centre capabilities.
Unifies email, chat, phone, and social media into one inbox.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 16.
“Popular Knowledge base software Customer service software VoIP phone system Self-service software Inbound call center software Complaint management system”LiveAgent, own website
| Rank | Best complaint management software | Score |
|---|---|---|
| 1 | REVE Chat | 94.0 |
| 2 | LiveAgent | 92.0 |
| 3 | easiware | 84.0 |
| 4 | Filum AI | 84.0 |
| 5 | FlipDesk | 84.0 |
| 6 | Seel | 84.0 |
| 7 | Aunoa | 82.0 |
| 8 | Octadesk | 80.0 |
| 9 | TrackMyComplaints | 80.0 |
| 10 | Complaint.io | 70.0 |
#4 in IT service management software for small businesses · Lister Score 92.0
LiveAgent is an all-in-one customer service platform combining help desk, live chat, and call centre features.
Automates a significant portion of customer inquiries using AI chatbots.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 16.
“Deliver seamless support with AI-powered help desk LiveAgent combines an all-in-one customer service platform with AI chatbot, live chat, ticketing, and call center.”LiveAgent, own website
“Small business Affordable ticketing platform for smaller support teams”LiveAgent, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
#8 in Complaint management software for small businesses · Lister Score 92.0
LiveAgent is an omnichannel customer service platform combining help desk, live chat, and call centre tools.
Unifies email, chat, phone, and social media in a single dashboard.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 16.
“Popular Knowledge base software Customer service software VoIP phone system Self-service software Inbound call center software Complaint management system”LiveAgent, own website
“Small business Affordable ticketing platform for smaller support teams”LiveAgent, own website
| Rank | Complaint management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | Mojo Helpdesk | 98.0 |
| 3 | UserDeck | 98.0 |
| 4 | UseResponse | 98.0 |
| 5 | eDesk | 96.0 |
| 6 | REVE Chat | 94.0 |
| 7 | DoneDone | 92.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Deskie | 88.0 |
| 10 | Gist | 88.0 |
#8 in Shared inbox software for small businesses · Lister Score 92.0
LiveAgent is an all-in-one customer service platform combining help desk, live chat, and call centre capabilities.
Automates a significant portion of customer inquiries using AI chatbots.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 16.
“Manage email, chat, calls and social messages in one inbox.”LiveAgent, own website
“Small business Affordable ticketing platform for smaller support teams”LiveAgent, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
Frequently asked questions
How does LiveAgent rank on Lister?
LiveAgent is ranked 2nd of 10 in Best complaint management software (Lister Score 92.0), 4th of 10 in IT service management software for small businesses (Lister Score 92.0), 8th of 10 in Complaint management software for small businesses (Lister Score 92.0) and 8th of 10 in Shared inbox software for small businesses (Lister Score 92.0).