Help Scout
Customer service software made for people
Ranked #9 in Shared inbox software for small businesses.
A shared inbox and customer communication platform built specifically for growing customer-centric teams.
At a glance
| Price from | $20 per user/month |
| Best for | Growing businesses valuing a personal touch |
From Help Scout's own website.
Company facts
| Founded | 2011 |
| Headquarters | Boston |
| Industry | Software industry |
| Social profiles | LinkedIn, X, Facebook, Instagram |
| Brand colour | #4176fa |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- SOC 2
- Mobile app
What stands out
Help Scout's Compass AI agent resolves a high percentage of requests on average.
“Help Scout’s Compass AI agent resolves 73% of the requests it receives on average. Handoffs carry context”Help Scout, own website
The product brings email, SMS, social, chat, and voice into one clean space.
“Inbox brings email, SMS, social, chat, and voice into one clean space. Assignments happen automatically.”Help Scout, own website
Worth knowing
- Lacks some of the ultra-complex routing of enterprise rivals
How it ranks
Help Scout is ranked 9th of 10 in Shared inbox software for small businesses (Lister Score 88.0).
#9 in Shared inbox software for small businesses · Lister Score 88.0
Help Scout is an AI-driven support platform designed for customer-first brands. It enables teams to resolve conversations faster while understanding the larger story they are telling.
Brings email, SMS, social, chat, and voice into one clean space.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.
“Inbox brings email, SMS, social, chat, and voice into one clean space.”Help Scout, own website
“Today, Help Scout is used by customer-centric organizations around the world, from small businesses to high-growth startups to non-profits.”Help Scout, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
Frequently asked questions
How does Help Scout rank on Lister?
Help Scout is ranked 9th of 10 in Shared inbox software for small businesses (Lister Score 88.0).