HelpDesk.com
AI help desk software for support teams
Ranked #1 in Complaint management software for small businesses, and on 2 more rankings.
HelpDesk.com is an AI-empowered ticketing system that handles ten times more support cases. It unifies email, live chat, Messenger, and SMS into a single inbox.
At a glance
| Best for | customer service teams |
From HelpDesk.com's own website.
Company facts
| Founded | 2023 |
| Headquarters | Boston, US |
| Social profiles | LinkedIn, X, Facebook, Instagram, YouTube, Product Hunt |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- SOC 2
- GDPR
What stands out
The product resolves up to seventy-three percent of routine questions in chat before they become tickets.
“Resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context.”HelpDesk.com, own website
The product offers enterprise-grade security with SOC 2, GDPR, and PCI DSS compliance.
“SOC 2, GDPR, and PCI DSS (SAQ A) compliance, with role-based access, encryption, and audit logs to keep customer data protected.”HelpDesk.com, own website
How it ranks
HelpDesk.com is ranked 1st of 10 in Complaint management software for small businesses (Lister Score 98.0), 1st of 10 in IT service management software for small businesses (Lister Score 98.0) and 4th of 10 in Shared inbox software for small businesses (Lister Score 98.0).
#1 in Complaint management software for small businesses · Lister Score 98.0
HelpDesk.com unifies email, live chat, Messenger, and SMS into a single inbox.
Built for customer service teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Help desk software supports customer service teams by organizing messages, managing support requests, and giving customers a single point of contact (SPOC) .”HelpDesk.com, own website
“events#send"> Small business Experience a blend of cost-effectiveness and scalability tailored for developing companies.”HelpDesk.com, own website
| Rank | Complaint management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | Mojo Helpdesk | 98.0 |
| 3 | UserDeck | 98.0 |
| 4 | UseResponse | 98.0 |
| 5 | eDesk | 96.0 |
| 6 | REVE Chat | 94.0 |
| 7 | DoneDone | 92.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Deskie | 88.0 |
| 10 | Gist | 88.0 |
#1 in IT service management software for small businesses · Lister Score 98.0
HelpDesk.com is an AI-powered ticketing system that unifies email, live chat, Messenger, and SMS into a single inbox. It enables support teams to handle more cases quickly through automation and intelligent routing.
AI help desk software and ticketing system for support teams.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Scale up your IT help desk support and manage every technical query, from the simplest to the most complex, through a robust, multi-tiered support structure.”HelpDesk.com, own website
“events#send"> Small business Experience a blend of cost-effectiveness and scalability tailored for developing companies.”HelpDesk.com, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
#4 in Shared inbox software for small businesses · Lister Score 98.0
HelpDesk.com unifies email, live chat, Messenger, and SMS into a single inbox.
Resolves up to seventy-three percent of routine questions in chat before they become tickets.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Bring email, live chat, Messenger, and SMS into one AI-assisted inbox.”HelpDesk.com, own website
“events#send"> Small business Experience a blend of cost-effectiveness and scalability tailored for developing companies.”HelpDesk.com, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
Frequently asked questions
How does HelpDesk.com rank on Lister?
HelpDesk.com is ranked 1st of 10 in Complaint management software for small businesses (Lister Score 98.0), 1st of 10 in IT service management software for small businesses (Lister Score 98.0) and 4th of 10 in Shared inbox software for small businesses (Lister Score 98.0).