UseResponse
All-in-one customer service software suite
Ranked #3 in Enterprise complaint management software, and on 2 more rankings.
UseResponse is a scalable customer support suite offering multichannel ticketing, knowledge base, and live chat. It enables teams to automate workflows and leverage AI for efficient service delivery.
At a glance
| Best for | customer support teams |
From UseResponse's own website.
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- API
- Integrations
- GDPR
- Mobile app
What stands out
The product supports over ten customer support channels including email and messengers.
“10+ customer support channels at your disposal (email, social media, live chat, community forum, messengers)”UseResponse, own website
UseResponse offers a self-hosted option for businesses prioritising data sovereignty.
“Self-Hosted / On-Premise”UseResponse, own website
Worth knowing
There is currently no mobile app available for accessing the platform on the go.
“Currently, there is no mobile app available for accessing UseResponse on the go.”UseResponse, own website
How it ranks
UseResponse is ranked 3rd of 10 in Enterprise complaint management software (Lister Score 98.0), 3rd of 10 in IT service management software for small businesses (Lister Score 98.0) and 4th of 10 in Complaint management software for small businesses (Lister Score 98.0).
#3 in Enterprise complaint management software · Lister Score 98.0
Offers a self-hosted option for businesses prioritising data sovereignty.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Ticketing system streamlines communication, automates support flows across touchpoints for efficiency. Feedback Software”UseResponse, own website
“Absolutely, UseResponse is suitable for businesses of all sizes, from startups to enterprises. Our Customer Service Softwareis highly scalable and adaptable to the evolving needs of growing organizations,”UseResponse, own website
| Rank | Enterprise complaint management software | Score |
|---|---|---|
| 1 | BoldDesk | 98.0 |
| 2 | HelpSpot | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | Intercom | 94.0 |
| 5 | REVE Chat | 94.0 |
| 6 | MasterControl | 90.0 |
| 7 | Filum AI | 84.0 |
| 8 | SupportSystem | 84.0 |
| 9 | Aunoa | 82.0 |
| 10 | SmarterTools | 82.0 |
#3 in IT service management software for small businesses · Lister Score 98.0
UseResponse is a scalable customer support suite offering multichannel ticketing, live chat, knowledge base and feedback tools. It enables teams to automate workflows and leverage AI for efficient service delivery.
Offers self-hosted deployment for enhanced data sovereignty.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Ticketing system streamlines communication, automates support flows across touchpoints for efficiency.”UseResponse, own website
“Absolutely, UseResponse is suitable for businesses of all sizes, from startups to enterprises.”UseResponse, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
#4 in Complaint management software for small businesses · Lister Score 98.0
Supports over ten customer support channels including email and messengers.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Ticketing system streamlines communication, automates support flows across touchpoints for efficiency. Feedback Software”UseResponse, own website
“Absolutely, UseResponse is suitable for businesses of all sizes, from startups to enterprises. Our Customer Service Softwareis highly scalable and adaptable to the evolving needs of growing organizations,”UseResponse, own website
| Rank | Complaint management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | Mojo Helpdesk | 98.0 |
| 3 | UserDeck | 98.0 |
| 4 | UseResponse | 98.0 |
| 5 | eDesk | 96.0 |
| 6 | REVE Chat | 94.0 |
| 7 | DoneDone | 92.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Deskie | 88.0 |
| 10 | Gist | 88.0 |
Frequently asked questions
How does UseResponse rank on Lister?
UseResponse is ranked 3rd of 10 in Enterprise complaint management software (Lister Score 98.0), 3rd of 10 in IT service management software for small businesses (Lister Score 98.0) and 4th of 10 in Complaint management software for small businesses (Lister Score 98.0).