SupportSystem
Build better customer relationships with SupportSystem
Ranked #6 in IT service management software for small businesses, and on 1 more ranking.
SupportSystem is a cloud-hosted help desk platform that routes inquiries from various channels into a unified system. It offers a simple interface for managing customer support tickets efficiently.
At a glance
| Best for | multi-industry businesses |
From SupportSystem's own website.
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Integrations
What stands out
The product includes out-of-the-box email integration for immediate ticket creation.
“SupportSystem comes with email integration out of the box. You can immediately create tickets from emails sent to your SupportSystem account; with no setup required.”SupportSystem, own website
SupportSystem provides a turnkey cloud infrastructure requiring no maintenance.
“With our cloud-hosted solution, SupportSystem provides a turnkey infrastructure,”SupportSystem, own website
How it ranks
SupportSystem is ranked 6th of 10 in IT service management software for small businesses (Lister Score 84.0) and 8th of 10 in Enterprise complaint management software (Lister Score 84.0).
#6 in IT service management software for small businesses · Lister Score 84.0
Includes out-of-the-box email integration for immediate ticket creation.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 16; buying information on its own site 16; how complete its published information is 12.
“SupportSystem is a fast, simple, and robust help desk software that improves customer support efficiency”SupportSystem, own website
“It is good for us small businesses just starting out and even large corporations.”SupportSystem, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
#8 in Enterprise complaint management software · Lister Score 84.0
Includes out-of-the-box email integration for immediate ticket creation.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 16; buying information on its own site 16; how complete its published information is 12.
“SupportSystem helps you manage, track and respond to customer support requests. Seamlessly route incoming inquiries from email, web-forms and phone into a simple,”SupportSystem, own website
“It is good for us small businesses just starting out and even large corporations.”SupportSystem, own website
| Rank | Enterprise complaint management software | Score |
|---|---|---|
| 1 | BoldDesk | 98.0 |
| 2 | HelpSpot | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | Intercom | 94.0 |
| 5 | REVE Chat | 94.0 |
| 6 | MasterControl | 90.0 |
| 7 | Filum AI | 84.0 |
| 8 | SupportSystem | 84.0 |
| 9 | Aunoa | 82.0 |
| 10 | SmarterTools | 82.0 |
Frequently asked questions
How does SupportSystem rank on Lister?
SupportSystem is ranked 6th of 10 in IT service management software for small businesses (Lister Score 84.0) and 8th of 10 in Enterprise complaint management software (Lister Score 84.0).