UserDeck
Support software that just works
Ranked #2 in IT service management software for small businesses, and on 2 more rankings.
UserDeck is a support software platform that centralises customer communications. It helps teams stop juggling emails and social messages.
At a glance
| Best for | startups and small businesses |
From UserDeck's own website.
Company facts
| Social profiles | X, Facebook, GitHub |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
What stands out
The product offers simple pricing with no per-agent fees.
“No per-agent fees.”UserDeck, own website
UserDeck allows customers to get running in hours.
“Most customers are up and running with UserDeck in a matter of hours, not weeks.”UserDeck, own website
Worth knowing
The product lacks integration with e-commerce platforms at present.
“Attachment Size 10 MB Unlimited Conversations eComm Integration (Coming Soon) Communication Channels Email Embeddable Form Social Channels (Coming Soon)”UserDeck, own website
How it ranks
UserDeck is ranked 2nd of 10 in IT service management software for small businesses (Lister Score 98.0), 3rd of 10 in Complaint management software for small businesses (Lister Score 98.0) and 5th of 10 in Shared inbox software for small businesses (Lister Score 98.0).
#2 in IT service management software for small businesses · Lister Score 98.0
UserDeck centralises customer communications into a single dashboard to help teams respond faster. It combines a shared inbox with a knowledge base and AI chatbot for comprehensive support.
Allows most customers to get running in hours.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Support Software That Just Works Stop juggling emails, social messages, and support tickets.”UserDeck, own website
“Built for startups and small businesses that care about their users.”UserDeck, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
#3 in Complaint management software for small businesses · Lister Score 98.0
Allows customers to get running in hours.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Streamline Support with a Powerful Unified Inbox Bring your customer communications into one organized hub that helps your team respond promptly and personally to every inquiry.”UserDeck, own website
“Built for startups and small businesses that care about their users.”UserDeck, own website
| Rank | Complaint management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | Mojo Helpdesk | 98.0 |
| 3 | UserDeck | 98.0 |
| 4 | UseResponse | 98.0 |
| 5 | eDesk | 96.0 |
| 6 | REVE Chat | 94.0 |
| 7 | DoneDone | 92.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Deskie | 88.0 |
| 10 | Gist | 88.0 |
#5 in Shared inbox software for small businesses · Lister Score 98.0
UserDeck centralises customer communications to help teams respond quickly. It puts emails, social messages, and support tickets in one place.
Allows customers to get running in a matter of hours.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Shared Inbox Centralize customer communications to help your team respond quickly and personally.”UserDeck, own website
“Built for startups and small businesses that care about their users.”UserDeck, own website
| Rank | Shared inbox software for small businesses | Score |
|---|---|---|
| 1 | DelightChat | 100.0 |
| 2 | SupportBee | 100.0 |
| 3 | BoldDesk | 98.0 |
| 4 | HelpDesk.com | 98.0 |
| 5 | UserDeck | 98.0 |
| 6 | Helpwise | 94.0 |
| 7 | Intercom | 94.0 |
| 8 | LiveAgent | 92.0 |
| 9 | Help Scout | 88.0 |
| 10 | TheChats.me | 84.0 |
Frequently asked questions
How does UserDeck rank on Lister?
UserDeck is ranked 2nd of 10 in IT service management software for small businesses (Lister Score 98.0), 3rd of 10 in Complaint management software for small businesses (Lister Score 98.0) and 5th of 10 in Shared inbox software for small businesses (Lister Score 98.0).