Octopus ITSM
Master your internal services with Octopus
Ranked #9 in IT service management software for small businesses, and on 1 more ranking.
Octopus ITSM is a software at 1550, rue Metcalfe, bureau 1100, H3A 1X6, Montréal, CA.
Octopus ITSM is a preconfigured solution for automating and managing IT services. It structures tickets, automates routing, and centralises data to help teams pilot their operations effectively.
At a glance
| Address | 1550, rue Metcalfe, bureau 1100, H3A 1X6, Montréal, CA |
| Best for | IT service desks |
From Octopus ITSM's own website.
Company facts
| Founded | 2005 |
| Headquarters | Montréal, CA |
| Social profiles | LinkedIn, YouTube |
Facilities and features
Its website also mentions:
- SOC 2
What stands out
The product features an integrated AI assistant that categorises and prioritises requests automatically.
“Posez une question, décrivez un besoin, demandez une modification — votre Assistant IA comprend, analyse et agit, directement dans votre environnement Octopus.”Octopus ITSM, own website
The product allows teams to configure and adjust the solution themselves without needing code.
“Évoluez sans développeur”Octopus ITSM, own website
Worth knowing
The product does not include the AI assistant in its standard pricing model.
“Tous les modules inclus (sauf l assistant IA)”Octopus ITSM, own website
How it ranks
Octopus ITSM is ranked 9th of 10 in IT service management software for small businesses (Lister Score 80.0) and 10th of 10 in IT asset management software for small businesses (Lister Score 80.0).
#9 in IT service management software for small businesses · Lister Score 80.0
Octopus ITSM is a preconfigured solution that centralises and structures internal services including IT, maintenance and enterprise operations. It deploys in weeks and uses an integrated AI assistant to automate workflows without coding.
Charges only for active users rather than total organisation size.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 4.
“Octopus ITSM Gestion des services informatiques Structurez vos tickets, automatisez le routage et pilotez vos services TI avec des données centralisées.”Octopus ITSM, own website
“PME Pas d équipe TI dédiée, outils dispersés, priorités floues et un investissement difficile à justifier. Octopus structure vos services internes sans projet TI complexe — déployé rapidement, s adapte à votre budget et grandit avec vous.”Octopus ITSM, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
#10 in IT asset management software for small businesses · Lister Score 80.0
Features an integrated AI assistant that categorises and prioritises requests automatically.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 4.
“Projet et Conformité ITIL Service Desk Gestion de Parc & CMDB Octopus GMAO”Octopus ITSM, own website
“Octopus structure vos services internes sans projet TI complexe — déployé rapidement, s adapte à votre budget et grandit avec vous.”Octopus ITSM, own website
| Rank | IT asset management software for small businesses | Score |
|---|---|---|
| 1 | Addigy | 96.0 |
| 2 | Jamf | 96.0 |
| 3 | EZO.io | 94.0 |
| 4 | Lansweeper | 94.0 |
| 5 | AssetTiger | 92.0 |
| 6 | Naverisk | 92.0 |
| 7 | Electric | 86.0 |
| 8 | Prey | 86.0 |
| 9 | ITarian | 82.0 |
| 10 | Octopus ITSM | 80.0 |
Frequently asked questions
Where is Octopus ITSM?
Octopus ITSM is at 1550, rue Metcalfe, bureau 1100, H3A 1X6, Montréal, CA.
How does Octopus ITSM rank on Lister?
Octopus ITSM is ranked 9th of 10 in IT service management software for small businesses (Lister Score 80.0) and 10th of 10 in IT asset management software for small businesses (Lister Score 80.0).