HappyFox
Ranked #5 in IT service management software for small businesses.
Help desk software offering practical AI chatbot capabilities and a centralized knowledge base.
At a glance
| Price from | $26 per user/month |
| Best for | Traditional IT and customer support |
From HappyFox's own website.
Company facts
| Social profiles | LinkedIn, X, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Integrations
- GDPR
What stands out
The AI tool summarises conversations and drafts replies to assist agents.
“Summarize conversations, draft replies, surface knowledge, and prioritize urgent tickets. Every Team Has Its Own Kind of Urgent.”HappyFox, own website
The AI tool provides end-to-end process automation through its workflows feature.
“End-to-end process automation View all products Browse Integrations”HappyFox, own website
Worth knowing
- AI tools feel less advanced than rivals
- Annual commitment typically required
How it ranks
HappyFox is ranked 5th of 10 in IT service management software for small businesses (Lister Score 90.0).
#5 in IT service management software for small businesses · Lister Score 90.0
HappyFox is a flexible help desk platform that replaces scattered inboxes with an AI-powered workspace. It enables teams to launch quickly and resolve requests faster through intuitive automation.
Lets users shape routing and automation around their specific processes.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 18; buying information on its own site 12.
“HappyFox Service Desk is a service management solution designed to help your IT team experience greater efficiency, reduce administrative burden, and follow ITIL practices without the heavy lifting.”HappyFox, own website
“Support for hospital ops Real Estate Serve agents & buyers By Company Size Small Business Quick to set up, easy to scale”HappyFox, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
Frequently asked questions
How does HappyFox rank on Lister?
HappyFox is ranked 5th of 10 in IT service management software for small businesses (Lister Score 90.0).