SmarterTools
Discover the Exchange alternative
Ranked #7 in IT service management software for small businesses, and on 2 more rankings.
SmarterTools provides an affordable on-premises mail server alternative to Microsoft Exchange. It is a scalable business solution suitable for enterprises and small to medium businesses.
At a glance
| Best for | ISPs and hosting providers |
From SmarterTools's own website.
Company facts
| Social profiles | LinkedIn, X |
| Brand colour | #0071b0 |
Facilities and features
Its website also mentions:
- Published pricing
What stands out
The product offers AI-driven spam filtering through a partnership with SpamFoo.
“AI-driven approach to comprehensive spam filtering and logical email classification (labels) to both users and administrators.”SmarterTools, own website
The product allows unlimited users and domains across a fully redundant cluster.
“SmarterMail HA provides all the functionality of SmarterMail Enterprise while allowing for an unlimited number”SmarterTools, own website
How it ranks
SmarterTools is ranked 7th of 10 in IT service management software for small businesses (Lister Score 82.0), 10th of 10 in Enterprise complaint management software (Lister Score 82.0) and 10th of 10 in Enterprise IT service management software (Lister Score 82.0).
#7 in IT service management software for small businesses · Lister Score 82.0
Offers AI-driven spam filtering through a partnership with SpamFoo.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“Smarter Track Help Desk Software An on-premises help desk platform that's built for businesses that need to deliver fast,”SmarterTools, own website
“SmarterMail is an economical and scalable Exchange-level business mail server that's perfect for corporations, enterprise organizations, and small to medium businesses.”SmarterTools, own website
| Rank | IT service management software for small businesses | Score |
|---|---|---|
| 1 | HelpDesk.com | 98.0 |
| 2 | UserDeck | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | LiveAgent | 92.0 |
| 5 | HappyFox | 90.0 |
| 6 | SupportSystem | 84.0 |
| 7 | SmarterTools | 82.0 |
| 8 | FreeHelpDesk | 80.0 |
| 9 | Octopus ITSM | 80.0 |
| 10 | OpenSupports | 74.0 |
#10 in Enterprise complaint management software · Lister Score 82.0
Allows unlimited users and domains across a fully redundant cluster.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“An on-premises help desk platform that's built for businesses that need to deliver fast, efficient support across multiple channels such as email tickets, live chat, and phone calls.”SmarterTools, own website
“manage we have grown into a leading provider of business software for tens of thousands of small to medium-sized businesses, enterprise organizations and hosting companies in the U.S.”SmarterTools, own website
| Rank | Enterprise complaint management software | Score |
|---|---|---|
| 1 | BoldDesk | 98.0 |
| 2 | HelpSpot | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | Intercom | 94.0 |
| 5 | REVE Chat | 94.0 |
| 6 | MasterControl | 90.0 |
| 7 | Filum AI | 84.0 |
| 8 | SupportSystem | 84.0 |
| 9 | Aunoa | 82.0 |
| 10 | SmarterTools | 82.0 |
#10 in Enterprise IT service management software · Lister Score 82.0
Allows unlimited users and domains across a fully redundant cluster.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 14; buying information on its own site 8.
“Smarter Track Help Desk Software An on-premises help desk platform that's built for businesses that need to deliver fast,”SmarterTools, own website
“manage we have grown into a leading provider of business software for tens of thousands of small to medium-sized businesses, enterprise organizations and hosting companies in the U.S.”SmarterTools, own website
| Rank | Enterprise IT service management software | Score |
|---|---|---|
| 1 | HelpSpot | 98.0 |
| 2 | Deskpro | 94.0 |
| 3 | OTRS | 94.0 |
| 4 | CDESK | 92.0 |
| 5 | Rezolve.ai | 90.0 |
| 6 | SysAid | 90.0 |
| 7 | HaloITSM | 88.0 |
| 8 | ManageEngine | 84.0 |
| 9 | OpenText | 84.0 |
| 10 | SmarterTools | 82.0 |
Frequently asked questions
How does SmarterTools rank on Lister?
SmarterTools is ranked 7th of 10 in IT service management software for small businesses (Lister Score 82.0), 10th of 10 in Enterprise complaint management software (Lister Score 82.0) and 10th of 10 in Enterprise IT service management software (Lister Score 82.0).