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Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!

Official website

Company facts

Social profilesLinkedIn, X, Facebook, YouTube

Facilities and features

Its website also mentions:

  • API
  • Integrations
  • GDPR

What stands out

The product leverages AI to triage, summarise and categorise incidents.

“Leverage the power of AI to Triage, Summarise and Categorise incidents or requests to enhance consistency, visibility, and efficiency.”HaloITSM, own website

HaloITSM delivers every required feature for AI-driven ITIL-compliant service desks.

“HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price.”HaloITSM, own website

How it ranks

HaloITSM is ranked 7th of 10 in Enterprise IT service management software (Lister Score 88.0).

#7 in Enterprise IT service management software · Lister Score 88.0

HaloITSM is an intuitive ITSM software delivered by experts. It enhances service delivery with AI-powered, rapid, and efficient ITIL-aligned Enterprise solutions.

Delivers every required feature for AI-driven ITIL-compliant service desks.

How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 12.

“AI-Powered ITSM Software | ITIL-aligned Service Desk Software - HaloITSM”HaloITSM, own website
“For enterprises that need an AI-driven ITIL-compliant service desk, HaloITSM delivers every required feature and adds additional user contact channels, a good list of integrations, and a competitive price.”HaloITSM, own website
RankEnterprise IT service management softwareScore
1HelpSpot98.0
2Deskpro94.0
3OTRS94.0
4CDESK92.0
5Rezolve.ai90.0
6SysAid90.0
7HaloITSM88.0
8ManageEngine84.0
9OpenText84.0
10SmarterTools82.0

Frequently asked questions

How does HaloITSM rank on Lister?

HaloITSM is ranked 7th of 10 in Enterprise IT service management software (Lister Score 88.0).

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