HelpSpot
Email-centric help desk with all-inclusive pricing
Ranked #1 in Enterprise IT service management software, and on 1 more ranking.
HelpSpot is a software at 2600 South Road, Ste 44-175, 12601, Poughkeepsie, US.
HelpSpot is a straightforward help desk platform designed for email-centric support teams. It offers transparent, all-inclusive pricing at a flat $29 per agent monthly with no hidden fees.
At a glance
| Address | 2600 South Road, Ste 44-175, 12601, Poughkeepsie, US |
| Price from | $29/agent/month |
| Best for | Email-focused support teams preferring transparent, predictable pricing |
From HelpSpot's own website.
Company facts
| Founded | 2005 |
| Headquarters | Poughkeepsie, US |
| Social profiles | LinkedIn, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Free trial
- Self-serve sign-up
- API
- Integrations
- GDPR
What stands out
The product offers simple annual pricing with no hidden fees or limits.
“One price for everything.”HelpSpot, own website
HelpSpot provides free professional onboarding to help users get started quickly.
“Start Free Trial No credit card required Free Professional Onboarding We'll walk you through getting HelpSpot configured exactly as you need it.”HelpSpot, own website
Worth knowing
- Less emphasis on omnichannel capabilities
- Smaller feature set compared to enterprise solutions
How it ranks
HelpSpot is ranked 1st of 10 in Enterprise IT service management software (Lister Score 98.0) and 2nd of 10 in Enterprise complaint management software (Lister Score 98.0).
#1 in Enterprise IT service management software · Lister Score 98.0
HelpSpot is help desk software that brings order to email chaos. It manages support requests via a unified inbox and ticketing system.
Provides identical pricing for cloud or self-hosted options.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Track hardware issues, prioritize urgent requests, and maintain clear visibility across your entire IT help desk operation.”HelpSpot, own website
“Coordinate support across multiple teams with unified workflows. Maintain compliance standards, enforce security protocols, and scale seamlessly as your enterprise grows.”HelpSpot, own website
| Rank | Enterprise IT service management software | Score |
|---|---|---|
| 1 | HelpSpot | 98.0 |
| 2 | Deskpro | 94.0 |
| 3 | OTRS | 94.0 |
| 4 | CDESK | 92.0 |
| 5 | Rezolve.ai | 90.0 |
| 6 | SysAid | 90.0 |
| 7 | HaloITSM | 88.0 |
| 8 | ManageEngine | 84.0 |
| 9 | OpenText | 84.0 |
| 10 | SmarterTools | 82.0 |
#2 in Enterprise complaint management software · Lister Score 98.0
HelpSpot manages support requests from email, portals, and APIs in one place.
Offers simple annual pricing with no hidden fees or limits.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; buying information on its own site 20; how complete its published information is 18.
“Turn support email chaos into clarity The help desk software tool that brings order to your inbox.”HelpSpot, own website
“Coordinate support across multiple teams with unified workflows. Maintain compliance standards, enforce security protocols, and scale seamlessly as your enterprise grows.”HelpSpot, own website
| Rank | Enterprise complaint management software | Score |
|---|---|---|
| 1 | BoldDesk | 98.0 |
| 2 | HelpSpot | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | Intercom | 94.0 |
| 5 | REVE Chat | 94.0 |
| 6 | MasterControl | 90.0 |
| 7 | Filum AI | 84.0 |
| 8 | SupportSystem | 84.0 |
| 9 | Aunoa | 82.0 |
| 10 | SmarterTools | 82.0 |
Frequently asked questions
Where is HelpSpot?
HelpSpot is at 2600 South Road, Ste 44-175, 12601, Poughkeepsie, US.
How does HelpSpot rank on Lister?
HelpSpot is ranked 1st of 10 in Enterprise IT service management software (Lister Score 98.0) and 2nd of 10 in Enterprise complaint management software (Lister Score 98.0).