Filum AI
Every channel in one inbox with AI replies
Ranked #4 in Best complaint management software, and on 1 more ranking.
Filum AI is an AI-native customer platform that unifies sales and support channels. It employs intelligent agents to handle conversations across multiple platforms from a single inbox.
At a glance
| Best for | Customer service teams managing multi-channel inquiries |
From Filum AI's own website.
Company facts
| Social profiles | LinkedIn, Facebook, YouTube |
Facilities and features
Its website also mentions:
- Published pricing
- Single sign-on
- GDPR
What stands out
Filum AI consolidates messages from WhatsApp, Facebook and Shopee into one unified inbox.
“Every conversation from WhatsApp, Facebook, Shopee, Lazada and 50+ more lands in one inbox. +12 AI Workforce”Filum AI, own website
The AI tool operates around the clock to sell, support and follow up automatically.
“Train or Hire and measure a team of AI agents that sell, support and follow up around the clock — like real teammates you never onboard twice.”Filum AI, own website
How it ranks
Filum AI is ranked 4th of 10 in Best complaint management software (Lister Score 84.0) and 7th of 10 in Enterprise complaint management software (Lister Score 84.0).
#4 in Best complaint management software · Lister Score 84.0
Filum AI unifies customer communications from over fifty channels into a single inbox. It employs artificial intelligence to automatically reply to inquiries and manage workflows.
Consolidates messages from WhatsApp, Facebook, Shopee, Lazada and more into one place.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 8.
“Complaint Human Human Agents Priority support VIP customers Insights Every interaction feeds your Company Brain — intention, sentiment and knowledge across 100% of conversations, not just a sample.”Filum AI, own website
| Rank | Best complaint management software | Score |
|---|---|---|
| 1 | REVE Chat | 94.0 |
| 2 | LiveAgent | 92.0 |
| 3 | easiware | 84.0 |
| 4 | Filum AI | 84.0 |
| 5 | FlipDesk | 84.0 |
| 6 | Seel | 84.0 |
| 7 | Aunoa | 82.0 |
| 8 | Octadesk | 80.0 |
| 9 | TrackMyComplaints | 80.0 |
| 10 | Complaint.io | 70.0 |
#7 in Enterprise complaint management software · Lister Score 84.0
Consolidates messages from WhatsApp, Facebook and Shopee into one unified inbox.
How the score is made up: fit to this ranking's criteria 40; evidence on its own site 20; how complete its published information is 16; buying information on its own site 8.
“Workflow · Conversation routing Live New message New message From Routing Routing Agent Support · Sales · Complaint Support CS AI CS AI Looks up data, answers instantly”Filum AI, own website
“Enterprise-level security, access controls and audit trails — built to clear the strictest compliance reviews. ISO 27001 SSO / SAML Role-based access Audit log”Filum AI, own website
| Rank | Enterprise complaint management software | Score |
|---|---|---|
| 1 | BoldDesk | 98.0 |
| 2 | HelpSpot | 98.0 |
| 3 | UseResponse | 98.0 |
| 4 | Intercom | 94.0 |
| 5 | REVE Chat | 94.0 |
| 6 | MasterControl | 90.0 |
| 7 | Filum AI | 84.0 |
| 8 | SupportSystem | 84.0 |
| 9 | Aunoa | 82.0 |
| 10 | SmarterTools | 82.0 |
Frequently asked questions
How does Filum AI rank on Lister?
Filum AI is ranked 4th of 10 in Best complaint management software (Lister Score 84.0) and 7th of 10 in Enterprise complaint management software (Lister Score 84.0).